Building Client Relationships
Fundamentals of confident client communication

Objective

This course enables you to:

understand and use effective techniques for building relationships and maintaining proactive communications.

Learning outcomes

On completion delegates should have a practical understanding of:

communications channels and styles
how to establish contact and account plans for clients
how to communicate more proactively and confidently with their clients

Who will benefit?

This course is targeted specifically at agency researchers new to account handling. It enables them to identify how effective communications can support strong relationships with clients.

Price

Members £305 + VAT
Non-members £455 + VAT

Book now

Business Skills

16 September 2010

Venue: 15 Northburgh Street, London EC1V 0JR

Course leader

Barbara Wilmot

Barbara Wilmot is a commercial facilitator with 20 years’ business and research experience. She worked for the TNS Group for over 10 years, focusing on the development of revenue and commercial opportunities, before establishing her own consultancy.

“Methodical approach, put everyone at ease, covered all elements and related them to individual needs and objectives.”

Karen Coles, ESA
Building Client Relationships, 17 September 2009

“Excellent course and very useful. There are actions I can take away and apply immediately.”

Jenna Allen, BMG Research
Building Client Relationships, 17 September 2009

“An excellent course which has encouraged me to pursue this in my current role. This course has also enlightened me to partake in other MRS courses!”

Saadiah Rifin, Research & Marketing Ltd
Building Client Relationships, 17 September 2009

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Building Client Relationships Fundamentals of confident client communication