Course Content
The way you plan and conduct conversations with your clients and prospects will be the most significant factor in developing your relationship with them. The way you structure an interaction and the approach you adopt to uncovering customers' needs through effective questioning will determine whether you are accepted as a trusted advisor or not.
Conversations with Clients takes the learner through the four components of any successful meeting
This course outlines the approach you should take to planning a meeting, its structure and how you can use questions to identify a problem and involve a customer in a potential solution
Conversations with Clients enables learners to:
This course is ideal for anybody involved in developing long-term relationships with clients.
Planning
Opening
Advancing
Concluding
Learners take their own route through the topics covered in the course. They will learn at their own pace through a variety of activities designed to accommodate a range of learning styles.
3 hours
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