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Transforming innovation through smarter insight 

Most innovations fail to achieve their commercial objectives. Growing competition and declining differentiation make it harder than ever to develop products that consumers will choose and continue to buy.

The Market Research Society

At the MRS Innovation Pipelines conference, discover how innovation research is evolving to help organisations make smarter, faster and more confident decisions. Explore the latest approaches to understanding consumer needs, identifying growth opportunities and evaluating ideas, concepts and products with greater accuracy. 

Hear how leading organisations are using AI, behavioural insight, predictive analytics and next-generation research methodologies to reduce uncertainty at every stage of the innovation journey. From uncovering unmet needs to optimising concepts and predicting product adoption, learn how insight is helping teams de-risk investment, accelerate innovation and build stronger innovation pipelines. 

Book your ticket to: 

  • Build more trusted innovation pipelines powered by consumer-led insight 
  • Discover what's possible when human expertise and AI work together to create an agile, always-on innovation insight capability 
  • Apply advanced analytics and predictive modelling to identify opportunities, de-risk decisions and maximise innovation investment 
  • Understand the behavioural drivers that turn consumer appeal into lasting adoption 
  • Hear how lean, in-house teams are using smarter approaches and AI to deliver greater innovation impact 
  • Prepare for how agentic commerce will reshape innovation research over the next three years 

Key contributions from: 

Reckitt * Pladis * Samworth Brothers * Puratos * Mars * The Economist *  

Who should attend? 

Managers, Directors or Heads of: 

Insight & Analytics, Consumer & Market Insights, Market Research, Consumer Insights, Marketing intelligence, Innovation Research, R&D, Product and Proposition Development, Marketing 

If your role is to bring the customer voice into innovation, this conference is for you. 

Venue

Radisson Blu Edwardian
9-13 Bloomsbury Street,London,WC1B 3QD

With special thanks to:

 


Babita Earle, Managing Director, International, Zappi
Babita Earle is Managing Director, International at Zappi, where she leads the company’s international business and growth strategy across markets outside the United States. Previously she served as Executive Vice President of Global Enterprise Partnerships, working with global customers to drive value and growth on the platform, and founded the Insight Alliance, a community of insights leaders focused on advancing the industry. Before joining Zappi, Babita spent over a decade at GfK, where she led global client development for the UK business and established its digital research function. She is an active member of the Market Research Society and an advisor to the Women in Research (WIRe) community.

Sam Gardner, Head of Analytics / Director, Boxclever
Sam is a founding partner at Boxclever, he heads the analytics team. He is a professional economist and statistician who blends these two skillsets to create analytical solutions which elevate insight to a level that is more engaging and commercially actionable. Expertise include segmentation, market simulation & pricing analysis.

Simon Harris, Global Innovation Director, MMR Research Worldwide
Simon Harris is Product Excellence Director at MMR Research Worldwide and has over 20 years' experience helping FMCG companies make better product development decisions. He leads innovation initiatives within MMR's Nova team, with a particular focus on product testing, sensory science, predictive modelling and the application of AI to consumer insight. Simon has led the development of approaches including Product Potential Rating™ and Sensory AI Drivers+, helping organizations move beyond traditional measures of liking to better understand and predict product success. He is passionate about combining scientific rigor with practical decision-making to improve innovation outcomes.

Katherine Hardwick, Group Insight Director, Samworth Brothers

Seema Hope, Global Head of Consumer Research, The Economist
Seema has over two decades of media research experience encompassing both qualitative and quantitative methodologies. Having worked in publishing for the majority of her career she has specialised in working with commercial, marketing, subscription and editorial teams.
Seema has a passion for building bespoke research functions within organisations focusing on commercial outputs, an area that is constantly evolving.
Currently, at The Economist, she leads the consumer research team focusing on growth, retention and product development. Previously she led research teams at Future Plc and Dennis Publishing.

Pavel Lebedev, Director - Synthesio Service Line, Ipsos, UK
Pavel is an experienced digital analyst with over 15 years of expertise in social media listening and data-driven business decisions, and drives impact. Proficient in advanced consumer insights methodologies and cross-functional collaboration, Pavel has experience delivering comprehensive insights across diverse industries, including FMCG, Healthcare and Finance. He has successfully led the Taste Tomorrow programme at Synthesio for Puratos for more than 3 years. Pavel holds a PhD in Sociology and was recognised as an Insightful Innovator by The Social Intelligence Lab – the world’s largest professional community for social media listening and digital analytics, connecting more than 15,000 professionals.

Eileen Molinari, Senior Client Director, Kantar
Senior Director at Kantar with over a decade of experience driving FMCG innovation and insight-led strategy. Eileen is at the forefront of integrating AI across the innovation lifecycle, helping organisations unlock faster, smarter growth. She is passionate about the power of human + AI collaboration and she partners with clients to uncover sustainable opportunities and deliver stronger commercial outcomes.

Dr Nicki Morley, Global Innovation Lead, Kantar
Nicki Morley is Kantar’s Global Innovation Lead, bringing extensive expertise from 8 years at Kantar and over 13 years in Consumer Insights at Unilever across R&D and Marketing. She leads Kantar’s global Innovation solution area, shaping strategy, strengthening expertise, and ensuring innovation teams are indispensable partners to brands. With a PhD in behavioural science and post?doctoral work in design thinking, Nicki blends academic rigour with deep commercial experience. Her mission is to help clients identify, develop, and launch meaningful and different innovations, acting as a strategic sparring partner to many of Kantar’s top global clients.

Jack Nagle, Consumer Insight Controller, pladis
Jack is a Consumer Insight Controller at pladis UK&I, where he is responsible for leading strategic insight projects across the marketing mix and making sure the consumer is at the heart of everything they do. He is passionate about understanding consumer motivations and behaviours, uncovering new opportunities for growth, and finding new ways to generate stronger, more impactful insights. Jack is especially interested in how AI can elevate insight generation - not just making it faster and more cost-effective, but helping unlock deeper, more powerful insights that drive better decisions.

Risham Nadeem, Innovation Director, Cspace

Nanno Palte, Group Marketing Intelligence Manager, Puratos
After nearly 2 decades at various research agencies in Belgium, Nanno ultimately moved to the dark side and became a research buyer & user himself. He has been in charge of Group Marketing Intelligence at Puratos since 2013, where he has been initiating, leading and managing international research projects and teams at a global level. As a seasoned expert in marketing intelligence and consumer insights, Nanno has spearheaded global intelligence initiatives and strategic programs, significantly contributing to Puratos' advancements in market, competitor, customer and consumer intelligence. His leadership extends to coaching teams responsible for Puratos Consumer & Sensory Research solutions across the Americas, Europe, APAC, and MEA regions, ensuring that Puratos stays at the forefront of consumer understanding and sensory excellence worldwide.

Dr Elaine Rodrigo, Chief Insights & Analytics Officer, Reckitt

Antoine Saunier, Vice President, Strategic Analytics & Insights, NielsenIQ
Antoine Saunier is Vice President, Strategic Analytics & Insights at NielsenIQ (NIQ), where he leads several of NIQ’s largest global client partnerships across innovation research, advanced analytics as well as consumer and shopper insights. With more than 17 years of experience in client consulting and commercial roles, Antoine has worked in Europe, North America, and Africa, helping some of the world's leading FMCG companies make evidence-based decisions that drive sustainable growth. More recently, Antoine has helped pioneering global transformation programs embedding GenAI in strategic research and analytics workflows within clients’ ecosystems.

Mandy Seal, Global CMI Director at Mars Petcare

Helen Wing, Head of Offer & Expertise, UK Innovation, Ipsos
Helen is Head of Offer and Expertise within the specialist innovation research team at Ipsos UK. With over 30 years of innovation research expertise spanning all stages of development, from opportunity identification through launch optimization. She has spent the last 15 years at Ipsos helping global brands accelerate growth through consumer-centric innovation. Helen works across diverse categories with multinational FMCG manufacturers, transforming how organizations identify opportunities, test concepts, and launch breakthrough products. She was also a trainer on NPD research for MRS Summer School for several years.

Jessica Wing, Group Insight Manager, Samworth Brothers

 

09.00 Registration & coffee 

 

09.30 Welcome from the Chair 
Dr Nicki Morley, Global Innovation Lead, Kantar 

 

09.45 How Mars Petcare embraces a non-linear approach to innovation 
Every innovation project generates valuable consumer learning, but too often it's created 'on demand' to meet a specific objective at one point in time. We miss opportunities to explore interesting threads, uncover insights we didn't even know were waiting for us and follow our noses in unexpected directions. 
Mandy Seal, Global CMI Director at Mars Petcare, joins Babita Earle, International Managing Director at Zappi, to explore how Mars is embracing a non-linear approach to early-stage innovation. The session will examine how agile research enables teams to move forwards, backwards and sideways as new learning emerges - creating space to follow unexpected opportunities and make faster, more confident innovation decisions. 
Mandy Seal, Global CMI Director at Mars Petcare 
Babita Earle, Managing Director, International, Zappi 

 

10.15 Spotting unknown unknowns: How Puratos uses GenAI to accelerate the bakery innovation pipeline 
In the highly competitive global bakery sector, tracking established trends is no longer enough. Find out how Puratos is using GenAI to uncover the "unknown unknowns" - emerging ingredients, product concepts and consumer needs before they reach the mainstream. Hear how its Taste Tomorrow programme combines AI-powered analysis of millions of social conversations with search data to identify high-potential innovation opportunities and accelerate product development across more than 50 markets.  
Delegates will gain practical approaches to using GenAI for insight generation, combining multiple data sources to reduce innovation risk, and turning early digital signals into commercially successful products faster. 
Pavel Lebedev, Director - Synthesio Service Line, Ipsos, UK 
Nanno Palte, Group Marketing Intelligence Manager, Puratos 

 

10.45 Can synthetic respondents be trusted? Predicting concept success using behaviourally validated AI 
Join Reckitt and NielsenIQ as they demonstrate how behaviourally validated AI is helping teams screen and optimise concepts before traditional consumer testing. In this session, you’ll hear why Reckitt integrated NIQ BASES AI Screener into its innovation process, how synthetic respondents are grounded in real purchasing behaviour through continuously refreshed consumer panel data, and where this approach adds value over AI models based solely on generated responses.  
Delegates will leave with practical insights into how AI-powered concept screening can accelerate learning, prioritise stronger ideas and support more confident innovation decisions. 
Antoine Saunier, Vice President, Strategic Analytics & Insights, NielsenIQ 
Dr Elaine Rodrigo, Chief Insights & Analytics Officer, Reckitt 

 

11.15 Morning refreshments 

 

11.45 From ambition to advantage: how pladis and Kantar built a human + AI innovation system 
pladis and Kantar share how they transformed innovation from a linear process into an agile, iterative and insight-led engine for growth while keeping human insight, creativity and strategic judgement firmly at the centre. 
Examine how combining AI with existing learning, category signals, demand spaces and brand frameworks enabled the team to generate and evaluate hundreds of opportunities at speed, expanding exploration far beyond traditional ideation. Hear how human expertise and AI worked together to identify higher-potential concepts, optimise investment decisions and build a more responsive, effective and commercially powerful innovation pipeline. 
Eileen Molinari, Senior Client Director, Kantar 
Jack Nagle, Consumer Insight Controller, pladis 

 

12.15 Beyond liking: the missing drivers of product adoption  
Is consumer liking enough to guarantee product success? Find out why leading FMCG companies are looking beyond traditional product testing measures to make more confident innovation decisions.   
MMR Research Worldwide presents a practical framework for evaluating product experiences across four complementary dimensions that the product must fulfil to drive longer-term adoption. Using real-world examples, hear how this approach uncovers opportunities and risks that would have been missed by relying on liking alone, enabling optimisation before launch and increasing confidence in recommendations. This session offers practical ideas for evolving product testing approaches to better predict lasting consumer adoption and commercial success.  
Simon Harris, Global Innovation Director, MMR Research Worldwide 

 

12.45 Lunch 

 

14.00 To launch or not to launch: using advanced analytics to de-risk innovation 
This case study explores how advanced analytics helped shape a critical subscription strategy decision for The Economist. Faced with competing opportunities to drive acquisition or increase customer value, the business needed to understand likely commercial outcomes, not just customer preferences. 
By combining adaptive conjoint modelling with commercial data and behavioural simulation, the team modelled thousands of market scenarios to predict revenue impact and subscriber behaviour, producing findings that challenged stakeholders' assumptions. 
Examine how insight delivered robust evidence that accelerated decision-making, revealed key strategic pivots and protected commercial outcomes, demonstrating how advanced analytics can help organisations innovate with greater confidence. 
Sam Gardner, Head of Analytics / Director, Boxclever 
Seema Hope, Global Head of Consumer Research, The Economist 

 

14.30 Using ‘Demand Moments’ to focus innovation 
In a business where insight is a developing capability, the Samworth Brothers Insight Team has transformed how innovation is delivered by embedding consumer-centric thinking across the organisation. Their ‘Demand Moments’ framework provides clarity on where to play and how to win, focusing innovation on the highest-value opportunities while aligning teams around a common language. 
Hear how the team has gone beyond driving growth to deliver significant cost savings by bringing strategy, creative development, and validation in-house, while integrating AI into their workflows to accelerate delivery and enhance quality. Leave with practical ideas for increasing the influence and impact of insight, even with limited budgets. 
Katherine Hardwick, Group Insight Director, Samworth Brothers 
Jessica Wing, Group Insight Manager, Samworth Brothers 

 

15.00 Session title to be confirmed 
Conveo 

 

15.30 Afternoon refreshments 

 

15.55 What’s cooking in innovation? 
Innovation has never mattered more or been harder to deliver. Budgets are tighter, teams are leaner, and yet expectations keep rising. In this fireside chat, innovation leads from Cspace and a leading UK brand will discuss what’s really working - and what isn’t - when it comes to innovating under pressure. 
Drawing on insights from The Innovation Cookbook, a practical guide developed by C Space, and real-world experiences, speakers will discuss three principles for customer led innovation: 1. Start with problems, not solutions. 2. Break category rules for breakthrough growth. 3. Co-create early, often, and with everyone who matters. 
Risham Nadeem, Innovation Director, Cspace 
Client to be confirmed 

 

16.25 The future of innovation research: how Agentic Commerce will rewrite the rules of innovation in the next 3 Years 
Innovation research is entering a new era. As Agentic Commerce reshapes how products are discovered, evaluated and purchased, research methods must evolve to optimise innovation for both human consumers and AI purchasing agents. This session explores how the rules of concept, product and packaging development will change over the next three years and the practical migration path organisations can take today. Through FMCG case studies using synthetic data, AI agents and multi-sensory AI, discover the emerging research approaches that will help innovation teams design, test and optimise products for an increasingly algorithm-driven marketplace. 
Helen Wing, Head of Offer & Expertise, UK Innovation, Ipsos 

 

16.55 Closing comments from the Chair 

 

17.00 Sponsored drinks reception


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