Dealing with Difficult People

Manage tricky customers, co-workers and bad bosses with ease.  

By Roy Lilley

This Dealing with Difficult People webinar will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, author and expert Roy Lilley will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Roy Lilley is author of the third edition of the best-selling Dealing with Difficult People. In this webinar he provides you with the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

Please note, bookings will close one hour before the start time of the webinar.

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

If you have any questions about bookings, please email membership@mrs.org.uk