Mystery Shoppers Ltd

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Dalton House
60 Windsor Avenue
London
SW19 2RR
Tel: +44 (0)207 0426390

Mystery Shoppers Ltd

Company Profile

Mystery Shoppers Ltd are specialists in mystery shopping, customer satisfaction and employee engagement research.

We use our industry-leading platform and global database of 350k+ shoppers to help our clients to improve the performance of their teams and services, with the ultimate objective of increasing customer loyalty and profit.

Our specialisms

Sectors

Automotive, Central Government, Charities/Voluntary, Energy/Utilities, Finance/Investment – Personal, Gambling/Online Gaming, Insurance, Public Services, Telecoms/Mobile/Internet, Transportation

Expertise

Business-to-Business, Competitive Intelligence, Consumer, Customer Experience, Employee Research, International, Online Panels, Pricing, Social Media, Web usability testing

Services

Consultancy, Focus Groups/Group Discussion, In-store/exit Interviews, Mystery Shopping, Online Results and Data Portals, Online Surveys, Quantitative, Report Writing, Telephone Interviewing, User Experience (UX)

Participant types

Affluent/High net worth, College students, Ethnic minorities, Older people, People with physical disabilities, Umemployed, Vulnerable adults

Research location(s)

Africa, Central Europe, Eastern Europe, France, Middle East, Northern/Western Europe, Republic of Ireland, UK, USA, Worldwide

Our people

Senior Contacts

Paul Grafton (Chairman)

Sophie Grafton (Managing Director)

Matthew Pepperell (Director of Client Services)

Breakdown of Personnel

Admin/Support staff: 30

Executive/Research staff: 30

Non-research: 4

Data processing: 6

Telephone interviewers: 30

Telephone managers/supervisors: 1

Total Number of Employees: 51 to 100

Address

International House
Waldon Way
Holsworthy
Devon
EX22 6ER
Tel: +44 (0)1409 255025
Fax: +44 (0)1409 255026
Email: enquiries@mystery-shoppers.co.uk

International Addresses

Mystery Shoppers Botswana
Plot 5681 Unit 13
Broadhurst,
Gaborone
Botswana
Tel: 00267 3910802

Mystery Shoppers Bulgaria
Business Park Varna
Building 8
Varna
Varna
Tel: +44 (0)1409 255025

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