Mystery Shoppers Ltd

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International House
Waldon Way
Holsworthy
Devon
EX22 6ER
Tel: +44 (0)1409 255025
Fax: +44 (0)1409 255026

Mystery Shoppers Ltd

Company Profile

Mystery Shoppers Ltd specialises in mystery shopping, customer satisfaction, and employee engagement research.

Using our innovative platform and 360,000+ global shoppers, we help businesses improve performance, enhance customer experiences, and boost loyalty and profits through tailored insights and actionable feedback.

Our specialisms

Sectors

Automotive, Central Government, Charities/Voluntary, Energy/Utilities, Finance/Investment – Personal, Gambling/Online Gaming, Insurance, Public Services, Telecoms/Mobile/Internet, Transportation

Expertise

Business-to-Business, Competitive Intelligence, Consumer, Customer Experience, Employee Research, International, Online Panels, Pricing, Social Media, Web usability testing

Services

Consultancy, Focus Groups/Group Discussion, In-store/exit Interviews, Mystery Shopping, Online Results and Data Portals, Online Surveys, Quantitative, Report Writing, Telephone Interviewing, User Experience (UX)

Participant types

Affluent/High net worth, College students, Ethnic minorities, Older people, People with physical disabilities, Umemployed, Vulnerable adults

Research location(s)

Africa, Central Europe, Eastern Europe, France, Middle East, Northern/Western Europe, Republic of Ireland, UK, USA, Worldwide

Our people

Senior Contacts

Paul Grafton (Chairman)

Sophie Grafton (Managing Director)

Matthew Pepperell (Director of Client Services)

Breakdown of Personnel

Admin/Support staff: 30

Executive/Research staff: 30

Non-research: 4

Data processing: 6

Telephone interviewers: 30

Telephone managers/supervisors: 1

Total Number of Employees: 51 to 100

Address

Dalton House
60 Windsor Avenue
London
SW19 2RR
Tel: +44 (0)207 0426390
Email: enquiries@mystery-shoppers.co.uk

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