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Mystery Shoppers Ltd

Company Profile

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Mystery Shoppers Ltd are specialists in mystery shopping, customer satisfaction and employee engagement research.

We use our industry-leading platform and global database of 330k+ shoppers to help our clients to improve the performance of their teams and services, with the ultimate objective of increasing customer loyalty and profit.

Our specialisms

Automotive, Central Government, Charities/Voluntary, Energy/Utilities, Finance/Investment – Personal, Gambling/Online Gaming, Insurance, Public Services, Telecoms/Mobile/Internet, Transportation
Business-to-Business, Competitive Intelligence, Consumer, Customer Experience, Customer Loyalty, International, Online Panels, Pricing, Product Testing, Social Media
Consultancy, Focus Groups/Group Discussion, In-store/exit Interviews, Mystery Shopping, Online Results and Data Portals, Online Surveys, Quantitative, Report Writing, Telephone Interviewing, User Experience
Affluent, Disabled people (physical/sensory impairment/learning difficulty), Ethnic Minorities, High Net Worth, LGBTQI+, Older People, Seldom Heard Audiences, Umemployed/N.E.E.T, University/College Students, Women
Africa, Central Europe, Eastern Europe, France, Middle East, Northern/Western Europe, Republic of Ireland, UK, USA, Worldwide

Our people

Senior Contacts

Paul Grafton (Chairman)

Sophie Grafton ( Managing Director)

Matthew Pepperell (Director of Client Services)

Breakdown of Personnel

Admin/Support staff: 26

Executive/Research staff: 29

Non-research: 3

Data processing: 5

Telephone interviewers: 30

Telephone managers/supervisors: 1

Total Number of Employees: 51 to 100


Dalton House
60 Windsor Avenue
SW19 2RR
Tel: +44 (0)207 0426390

International Addresses

Mystery Shoppers Kenya
Eden Square,
7th Floor,
Chiromo Road,
P.O. Box 856 - 00600 Nairobi,
Tel: +254 203 673 567

Mystery Shoppers Myanmar
No.(24/26), Rm 6F,
Race Course Condo,
South Race Course Street ,
Tel: +959 697 222 121

Mystery Shoppers Botswana
Plot 5681 Unit 13
Tel: 00267 3910802


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