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International House
Waldon Way
Holsworthy
Devon
EX22 6ER
Tel: +44 (0)1409 255025
Fax: +44 (0)1409 255026
Mystery Shoppers Ltd
Company Profile
Mystery Shoppers Ltd provides expert mystery shopping and auditing services powered by an innovative platform and a network of over 360,000 global shoppers. We empower businesses to drive performance, ensure compliance, and enhance customer experiences across all contact channels - including web, phone, mobile and social - directly boosting loyalty and profitability.
Our specialisms
Our people
Senior Contacts
Paul Grafton (Chairman)
Sophie Grafton (Managing Director)
Matthew Pepperell (Director of Client Services)
Breakdown of Personnel
Admin/Support staff: 30
Executive/Research staff: 30
Non-research: 4
Data processing: 6
Total Number of Employees: 51 to 100
Address
Dalton House
60 Windsor Avenue
London
SW19 2RR
Tel: +44 (0)207 0426390
Email: enquiries@mystery-shoppers.co.uk
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©2026 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk