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TTi Global Research

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TTi Global Research is a full service research agency providing insightful feedback about customers, stakeholders, channel partners, service providers and employees.

We apply our research expertise through a commercially experienced team. Understanding business challenges, developing appropriate research solutions, managing quality focussed programmes, providing insightful reporting and adding value, through visually inspiring and action orientated, easy to understand reports or through our OneHub online reporting solution.

Our team have effective experience carrying out research assignments in the energy, utilities, automotive, manufacturing, recruitment, consulting and associated business service services sectors.

Our core research solutions include:

  • Customer satisfaction research and loyalty measurement
  • Channel partner and stakeholder research
  • Supplier satisfaction research
  • Employee engagement and satisfaction research
  • Mystery customer research and audits
  • Call centre performance monitoring
  • Learning and development assessment research
  • Recruitment effectiveness research
  • Stakeholder research
  • Sector benchmarking
  • Customer satisfaction, effort, loyalty and recommendation benchmarks
  • Employee engagement and satisfaction benchmarks
  • Verbatim comments analysis

Our specialisms

Automotive, Education/Training, Energy/Utilities, Engineering, Finance/Investment – Business, Industrial/Chemicals, Insurance, Office Equipment, Online Retail, Property/Construction/Housing, Public Services, Retail, Technology
Brand/Branding, Business-to-Business, Competitive Intelligence, Consumer, Customer Experience, Customer Loyalty, Data Analytics, Employee Research, International, Multi-Mode Fieldwork
Benchmark Studies, CATI, Coding/Data Entry, Consultancy, Continuous, Depth Interviews, Executive Interviews, Foreign Languages, Multivariate Stats and Modelling, Online Focus Group Hosting, Online Research/CAWI, Online Results and Data Portals, Online Surveys, Postal Research, Qualitative, Quantitative, Questionnaire Design, Syndicated Surveys, Tabulation & Analysis, Telephone Interviewing, Tracking
Affluent, High Net Worth, Seldom Heard Audiences, Victims of crime
Africa, Central America, Central Asia, Central Europe, China, Eastern Europe, India/Pakistan, Japan, Middle East, Northern/Western Europe, Scandinavia, South America, UK, USA, Worldwide

Our people

Senior Contacts

Glyn Luckett (Commercial Director)

Lucy Robertson (Research Director)

Breakdown of Personnel

Admin/Support staff: 2

Executive/Research staff: 20

Non-research: 2

Data processing: 4

Spec writers: 3

Telephone interviewers: 30

Telephone managers/supervisors: 3

Total Number of Employees: 51 to 100

“We undertake regular call monitoring and have found the call quality to be of a very high standard, with polite and friendly CATI staff who follow the script exactly and express empathy when dealing with our customers”

 

“Since starting work with TTI we have commissioned them to undertake additional projects outside of our main contract, including fulfilling postal surveys on our behalf and completing ad hoc telephone surveys. All of this has been completed to the same high standard and have been priced very competitively. I have no hesitation in recommending the team at TTi Global to undertake market research”

 

 

 

International Address

TTi Global Research A Division of GP Strategies Lt
Chilterns House
Eton Place
64 High Street
Burnham
SL1 7JT
Tel: 01753 214000
Email: gluckett@gpstrategies.com

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