Under the MRS Quality Commitment and its associated Complaints Procedure, MRS Accredited Company Partners are committed to comply with the principles and rules of the MRS Code of Conduct and associated Regulations and to cooperate with MRS to assist in the early resolution of any complaints.
This briefing will explore effective ways to manage complaints and how MRS handles formal complaints in line with MRS Company Partner Complaints Procedure.
MRS Company Partner Standards briefings by the MRS Standards and Policy Team are exclusively available for Company Partner employees. The webinars focused on legislation and standards are tailored to incorporate updates to the Code of Conduct and policy with time to ask questions to our Policy experts.
Our newsletters cover the latest MRS events, policy updates and research news.