Handling Market Research Complaints

An MRS Research Policy & Standards Webinar

Compiled and presented by Julie Corney, MRS Standards & Compliance Manager, this webinar will explore how to handle complaints in line with the Code of Conduct, GDPR, regulations and guidelines. You’ll also have the chance to submit questions.

Topics to be covered include:

• Common complaints
• Useful tips for dealing with complainants
• Creating effective complaints procedures
• Your obligations as a MRS member