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Employees of MRS Accredited Company Partners can attend two 2021 Professional Webinars free of charge.
Free
£25 + VAT
Support helplines are in demand perhaps now more than ever. This webinar walks us through a study into experiences and outcomes for Samaritans Helpline callers, looking at the challenges of conducting innovative research within a complex environment (involving a volunteer-led client and academic Advisory Group) – and with the added research considerations of the Covid-19 pandemic.
Speakers:
What you’ll learn:
Samaritans is a suicide prevention charity specialising in providing emotional support through active listening for those finding it difficult to cope. Improving the collection and application of evidence, so that the organisation is better able to demonstrate the benefits of the service, is a key priority set within the Samaritans’ strategy for 2021.
After completing a feasibility study in 2018, Samaritans commissioned M·E·L Research to measure and explore outcomes and experiences for Samaritans Helpline callers. Samaritans volunteers were trained by M·E·L Research to recruit Helpline callers and collect primary outcomes data on distress and suicidality.
Two further data sets were collected: a survey one week later to gather more data on distress and suicidality and caller experiences; and in-depth telephone interviews with a sample of survey respondents to explore the Helpline’s impact in more detail.
The research team also gathered feedback from Samaritans volunteers who took part in the research. The study received ethical approval and had an Advisory Group of experts in the field.
Join our webinar to learn in more detail about the study’s three key elements:
This event has taken place
Employees of MRS Accredited Company Partners can attend two 2021 Professional Webinars free of charge.
Free
£25 + VAT
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