Your booking will be confirmed by email and an invoice will be issued as written confirmation.


All payments must be received before any event to guarantee entry.

Early bird bookings

Payment for discounted early bird bookings must be received before the end of the early bird deadline to have the discount applied. After the deadline, the full non-discounted rate will apply and any discount may be revoked.

Bookings from outside the British Isles

For all bookings made from outside the British Isles, we are unable to issue invoices and payment must be made with the booking by a bank transfer or credit card payment. Cheques and bankers’ drafts must be in pounds sterling and made payable to The Market Research Society (not MRS). All fees are to be paid in pounds sterling and are subject to VAT at the standard rate of 20%, where applicable.


Tickets cover one delegate only and must not be shared. Where ticket sharing is found to have taken place we will bill the full fee for every attendee.

Cancelling or substituting

Substitutions may be made in writing / by email at any time before or at our registration desk at the event, however, the difference in a delegates MRS membership status (i.e. member or non-member) may affect the final cost and we will invoice accordingly. We are unable to make any refund or cancel invoices for requests received less than 28 days before the conference is scheduled to take place.


In rare circumstances there may be occasions when changes in content, speakers, timing, location etc have to be made for reasons outside our control. We cannot accept liability for any costs or inconvenience incurred by changes to or cancellation of an event.

We can accept no responsibility for the opinions of speakers or any other persons expressed on its events.

Dietary requirements

A vegetarian lunch option is provided as standard. For any other dietary requirements, please contact the conference team on +44 (0)207 566 1854 or

Photography and filming 

MRS often arranges for photographs and video to be taken at our conferences. We will use the images resulting from the photography or filming for coverage of the events on our media channels and publications, and on our third party channels for example If you do not wish to be photographed or filmed please email

Making Payment

By Phone

Call the finance team via Market Research Society reception on 0207 490 4911

By Fax

Fax the a completed copy of the booking form with your details to 0207 566 1888

Cheques / Bankers drafts

Made payable to “The Market Research Society” (*not MRS)
15 Northburgh Street
London EC1V 0JR
United Kingdom

VAT number GB 239 8954 04

Bank Transfer
City of London Office
1 Princes Street
London EC2R 8BP
United Kingdom

Sort code: 60-00-01
Account: 48843512
Swift code: NWBKGB2L
IBAN: GB84 NWBK 6000 0148 843512


What happens next?

All delegates will be contacted directly by email at least 7 -10 days before the conference confirming all the finalised timings and information needed for the day.

When will I receive my conference joining instructions?

MRS will send all relevant information to enable you to login to the conference 7-10 days prior to the event.

How do I book if my organisation is an MRS Company Partner?

If you complete the booking form, selecting that your firm is in the ‘CPS’, we will be in contact as soon as possible to advise of your company’s current benefits.

Where can I find information on becoming an MRS member?

Please click here or email

We would like to sponsor an event - who do we contact?

Please email or call 020 7566 1843

I would like to speak at a conference - who do I contact?

Please email

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