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We are the loyalty insights agency - experts in helping our clients measure, interpret and increase customer loyalty.

We give our clients clear strategic roadmaps and actionable strategies that build better, more profitable relationships with their customers.

Our loyalty framework combines multiple measurement strands across the entire customer journey to provide a clear picture of the key priorities. Starting with the customer experience and satisfaction, we advise clients on how to maximise their acquisition and retention strategies.

We have a wealth of sector experience. Our offer encompasses both quantitative and qualitative methodologies.

We deliver the pivotal insights to drive growth for brands and create loyal, happy customers.

Accountancy, Automotive, Catering/Hospitality, Charities/Voluntary, Computers – hardware, Computers – software, Drinks (Alcoholic), Drinks (Non-alcoholic), Education/Training, Electrical Goods, Energy, Entertainment – in home, Entertainment – out of home, Events/Conferences, Finance/Investment – Business, Finance/Investment – Personal, FMCG – General, Government/Local Authority, Healthcare, Home Entertainment, Home/Garden/DIY, Information Technology, Insurance, Internet/New Media, Legal, Media (Broadcast), Media (Mobile), Media (Print), Online, Property/Construction/Housing, Public Services/Utilities, Retail, Social Media, Sport/Leisure/Arts, Telecommunications, Transportation, Travel/Tourism, Wellness/Fitness
Advanced Statistical Techniques, Benchmark Studies, CAPI, CATI, Consultancy, Continuous, Custom, Depth Interviews, Desk Research, Ethnography, Event Evaluation, Face-to-Face, Foreign Languages, Group Discussions/Focus Groups, Hall Tests, In-Home/Doorstep Interviews, In-Store Interviews, Internet Research/CAWI, Kiosk Interviews, Mobile Web Surveys, Multivariate Stats and Modelling, Observation, Online Communities, Online Focus Group Hosting, Online Results and Data Portals, Online Surveys, Postal Research, Qualitative, Quantitative, SMS, Street/Mall Interviews, Syndicated Surveys, Telephone Interviewing, Tracking, Web Usability Research
Advertising, Behavioural Change, Brand/Branding, Business-to-Business, Communications/PR, Competitive Intelligence, Concept Testing, Consumer, Customer Communities, Customer Loyalty, Customer Satisfaction, Data Analytics, Data Fusion, Employee Research, International, Multi-Mode Fieldwork, New Product Development, Pricing, Product Testing, Reputation Management, Social Media, Usage & Attitude
Affluent, Baby Boomers, College/University Students, Digital Consumers, High Net Worth, Mature/Midlife, Senior Citizens, Women
Australasia, Canada, Central America, Central Asia, Central Europe, Eastern Europe, Middle East, Northern/Western Europe, Republic of Ireland, South America, UK, USA, Worldwide
Senior Contacts

Jon Eastwood (Chief Technical Officer)
Chris Hall (Commercial Director)
Rachel Mason (Operations Director)
Virginia Monk (Managing Director)
Eamonn Santry (Consultant)
Nigel Spackman (Non-Executive Director)

Breakdown of Personnel

Admin/Support staff: 14
Executive/Research staff: 28
Non-research: 4
Data processing: 10
Telephone interviewers: 275
Telephone managers/supervisors: 25
Total Number of Employees: 51 to 100


25 West Tenter Street
E1 8DT
Tel: +44 (0)20 7680 5100
Fax: +44 (0)20 7680 5101
Establishment date: 1987

Network Research really listens to our objectives and they work with us to arrive at solutions rather than trying to force us into something that is easier for them to administer. The work they have conducted with us has helped us identify priorities and drive our business forward.

We like to work with Network as partners, so we share our internal insights to add to the external research. They are not afraid to challenge us and make us re-think. I have always found them excellent at standing up for the customer view and not caving to senior directors.

Rosie Hayes

Customer & Market Insight Consultant
Market Management
Allianz Retail

“I have been consistently impressed with Network Research over the eight months they have worked with us. The feedback we get from our SMS satisfaction survey is valued by our stakeholders, with the online portal NR have delivered is central to helping us embed this data source across the business.”

Market Research Manager, Insurance provider

“Network Research really takes time to understand our market, particularly the very different jargon that is specific to the industry. I have a team that support me so the relationship is there for continuous contact, which I find reassuring, especially in the set-up stage of any project. The research is never just ‘handed over’ but clear recommendations given to take forward with the teams. I would have no hesitation in recommending them.”

 Customer Experience Research Manager, Food & Drink sector



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