Strategic Management Skills

Using the tools and techniques that work in leading people.

People management is a skill, and as such, it needs to be learnt. Managers need a clear framework within which to carry out their management role effectively - not only for the people they manage but also to achieve team objectives and, ultimately, the organisation’s goals.  For those in operational roles, effective management is crucial to ensuring that day-to-day activities run smoothly and align with broader team and organisational objectives.

This practical course is designed to enable staff who have had limited exposure to management to benchmark their current skills against professional management models.  It will also equip staff who are about to take up their first management role with the best practices.  It will also provide the necessary tools to lead effectively in operational environments.

Delegates will have opportunities to practice their management skills in a "safe" environment where only constructive feedback is allowed, ensuring they are well-prepared to apply these skills in their day-to-day roles.

Learning Outcomes/Learning Objectives

In our fast-paced, fire-fighting, 24/7 world, organisations must constantly adapt and change.  Operational teams also face the pressure to maintain efficiency while navigating these changes.  It’s a jungle out there and the animal that can’t run faster than the competition starves or gets eaten.  However, many employees are "punch-drunk" with corporate ‘change’ initiatives, whilst most of the changes that could have made the organisation stronger and more successful have failed, usually due to poor implementation.  This workshop will help you drive real change within your team and organisation by recognising and leveraging your most appropriate and effective management, leadership and communication skills.

By the end of this course delegates will be able to:

• Define the key skills and behaviours of an effective manager
• Plan what needs to be done in line with organisational and team objectives
• Assess what resources, processes and skills are required to achieve the objectives
• Set specific and measurable targets for their people
• Delegate tasks effectively
• Review progress by giving constructive feedback
• Coach and develop their people

Who will benefit?

Anyone who is new to people management or wants to ensure that their skills are up to date.  Also those in operational roles where effective people management is essential for maintaining smooth and efficient processes.

Topics

• What performance and behavioural standards should a manager aspire to?
• Fire-fighting versus planning
• Setting specific and measurable targets
• Delegation – the eight steps to perfection
• Giving constructive feedback to improve performance
• Workplace learning and coaching

Course Delivery Mode

Online

Trainer Biography

Danny Wain specialises in learning and development / HR consultancy, and trains & coaches in a range of business and relationship skills. Prior to founding Daniel Wain Consulting Limited in 2007, he was a researcher for nearly 20 years. After working for IMR (now part of the WPP Group), he joined Research International (RI) in 1992. Danny spent his first decade with RI as a researcher then business developer, focusing upon customer relationship research, service measurement and mystery shopping. His clients included Royal Mail, Audi, Boots, Virgin, Chanel, Next and BT. His last role at RI was as Worldwide Director of Learning & Development (L&D), responsible for developing and driving RI’s L&D strategy across its global network.

In Company Training

This course, along with any of our 50 training courses can be offered as part of an in-company package.  We can develop or adapt our core courses to ensure your employees get the development that is right for your business.  In consultation with you, and our expert trainer/s, we develop a tailor-made programme designed for your organisation.  Live projects from your business can also be used to make the learning experience as relevant as possible.  Please see our In-Company Training for more information.

Testimonials

“Danny's extensive knowledge is truly admirable. An extraordinary and truly memorable experience - it's been nothing short of inspiring!”

Aditya A. – BT Insights Team, March 2025

“Covered everything I had hoped for, and provided extensive takeaways to put into practice. Danny is an engaging facilitator and speaker, and clearly demonstrates expertise in the topic we covered. All questions are answered thoroughly and everyone's voices are heard. Impactful for anyone new to management, or looking for best practices.”

Will Knapman – Simpson Carpenter, March 2025

“Makes you think about your existing management style, highlights and challenges your assumptions, and provokes some very interesting insights.”

Jonny Anderson – Leftfield, March 2025