Client relationship management knowledge and skills enhance commercial awareness, to more effectively retain and manage business relationships with existing clients and to develop long lasting business networks.

Knowledge, Skills and Attitudes

1. Be accountable for appropriate standards of account management services with customers and clients and internal stakeholders

2. Design, implement and maintain strategies, policies, plans and standards for relationship management activities and deliverables

3. Manage quality and effectiveness of business relationship activities with departments, functions, customers and clients

4. Establish clear and trusted relationships with internal and external senior decision makers and leaders

5. Develop networking skills to manage existing accounts and to source new clients

6. Acquire confidence of internal stakeholders and external customers and suppliers through effective sales, account management and business development techniques

Diversity, Inclusion and Equality in the Research Sector – a drop-in webinar for MRS members

Zoom

In 2020 MRS conducted the third annual survey of members about their experiences of diversity, inclusion and equality in the research sector

Jan
25
2021

Monday
11:00–12:00

GKB 20th Anniversary Event

The History of Geodemographics:
The Future of GeoDems

Webinar

Join the experts in geodemographics for this FREE webinar to celebrate 20 years of the Geodemographics Knowledge Base, an invaluable resource for all those interested in the use of Geodemographic data. Hear how the use of this important data has grown over the past 30 years and how they envisage the future use and sources to obtain it.

Jan
28
2021

Thursday
11:00–12:00

Combining CX | UX | MR – Virtual Summit

Online

Combining CX, UX & MR will examine the benefits and challenges of bringing together three branches of insight generation to help organisations create the fullest picture of their customers and to ensure the voice of the customer informs every experiential touchpoint.

Feb
04
2021

Thursday
10:00–14:10

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