Client relationship management knowledge and skills enhance commercial awareness, to more effectively retain and manage business relationships with existing clients and to develop long lasting business networks.

Knowledge, Skills and Attitudes

1. Be accountable for appropriate standards of account management services with customers and clients and internal stakeholders

2. Design, implement and maintain strategies, policies, plans and standards for relationship management activities and deliverables

3. Manage quality and effectiveness of business relationship activities with departments, functions, customers and clients

4. Establish clear and trusted relationships with internal and external senior decision makers and leaders

5. Develop networking skills to manage existing accounts and to source new clients

6. Acquire confidence of internal stakeholders and external customers and suppliers through effective sales, account management and business development techniques

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&more Late Summer Party 2022

London

No one wants summer to end, so we’re extending it by a week or so into early September… so you’ve got time to get back from your holiday, get your most important projects off your desk and then join us for the &more Late Summer Party for free drinks, food, celebration, networking and ping pong!

Sep
07
2022

Wednesday
18:00–22:00

Understanding and Using the Scenario Thinking

Virtual training course

In uncertain times, predictions tend to be wrong, the antidote is Scenario Thinking

Sep
12
2022

Monday
09:00–13:00

Introduction to Qualitative Research

Virtual training course

Understand the role of qualitative research and the basic methods involved

Sep
12
2022

Monday

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