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Client relationship management knowledge and skills enhance commercial awareness, to more effectively retain and manage business relationships with existing clients and to develop long lasting business networks.

Knowledge, Skills and Attitudes

1. Be accountable for appropriate standards of account management services with customers and clients and internal stakeholders

2. Design, implement and maintain strategies, policies, plans and standards for relationship management activities and deliverables

3. Manage quality and effectiveness of business relationship activities with departments, functions, customers and clients

4. Establish clear and trusted relationships with internal and external senior decision makers and leaders

5. Develop networking skills to manage existing accounts and to source new clients

6. Acquire confidence of internal stakeholders and external customers and suppliers through effective sales, account management and business development techniques

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Essentials of Quantitative Research

Virtual training course

Data collection, sampling, analysis, presentation.

Oct
30
2025

Thursday
09:00–15:00

Advanced AI Strategies for Market Research: APIs, Python, and Bespoke Solutions

Virtual training course

Master advanced AI tools and techniques to create bespoke solutions that elevate your market research capabilities.

Nov
03
2025

Monday
09:25–16:00

Influence & Impact

Virtual training course

Evaluate your personal impact and increase your influence in business

Nov
04
2025

Tuesday
09:15–17:30

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