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Clicked is a full-service research agency that specialises in the digital customer experience.

We provide a mix of market research and UX research to help develop digital products, services, brands and communications.

Our services cover Discovery, Innovation, Design and Communications evaluation, User Testing and ROI.


Our specialisms

Electrical Goods, Finance/Investment – Personal, FMCG – General, Gambling/Online Gaming, Mobile (online/media), Online Media, Online Retail, Social Media, Technology, Telecoms/Mobile/Internet
Behaviour Insights, Brand/Branding, Concept Testing, Consumer, Customer Experience, International, New Product Development, Product Testing, Social Media, Usage & Attitude
Ad hoc, Co-creation, Depth Interviews, Ethnography, Eye Tracking, Focus Groups/Group Discussion, Online Surveys, Qualitative, Quantitative, User Experience
Men, Women
Australasia, Canada, Central Europe, Eastern Europe, France, Northern/Western Europe, Republic of Ireland, UK, USA

Our people

Senior Contacts

Stephen Mellor (Managing Director)

Breakdown of Personnel

Admin/Support staff: 1

Executive/Research staff: 4

Total Number of Employees: 1 to 5


It was a great pleasure to work with Clicked using qualitative research about drivers and habits for online purchasing. From the proposal of the methodology to the conduction of the focus groups, everything was very well structure and focused on the objectives and outcome we aimed. The recommendations were very insightful, which enable us to really extract the best from the research and proceed with our projects.
Thais Oliveira | Global Trade Innovation Project Manager | Nestlé Nespresso S.A.

The results were extremely insightful compared to the work we had done before – we were able to visualise the core issues our business faced in each country as well as determine an overall picture for EMEA. The research has given Netafim a new impetus and vision for the way forward and I have no hesitation in recommending Clicked to other businesses who need researchers offering strategic insights and guidance.
Gaby Miodownik I VP. Europe Middle East and Africa I Netafim

We’ve worked with Clicked for many years. Clicked researchers fully appreciate the complexity of the markets that we work in and put the energy into delivering excellent qualitative and user testing research that help keep the business at the forefront of the online gaming category.
Moshe Segal | Customer Research Manager | 888 Holdings


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