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Customer-focused qualitative and quantitative research, communications and knowledge management.

Dedicated research and information projects using a variety of unique and imaginative techniques.

Specialising in all corporate, business-to-business  and consumer research, including 'appreciation', 'loyalty', service performance benchmarking and monitoring.

Not just statistics, but concise actionable information to help extend customer relationships.

Our specialisms

Central Government, Environmental, Events/Conferences, Finance/Investment – Business, Finance/Investment – Personal, Healthcare, Insurance, Online Media, Property/Construction/Housing, Retail, Technology
Advertising, Business-to-Business, Competitive Intelligence, Concept Testing, Customer Experience, Employee Research, International, New Product Development, Pricing, Usage & Attitude
Continuous, Desk Research, Executive Interviews, Focus Groups/Group Discussion, Online Surveys, Panels, Qualitative, Quantitative, Telephone Interviewing, Tracking
Africa, Australasia, Central Asia, Central Europe, Eastern Europe, Northern/Western Europe, Republic of Ireland, UK, USA, Worldwide

Our people

Senior Contacts

Keith Artus (Partner)

Jill Carpenter (Partner)

Breakdown of Personnel

Executive/Research staff: 4

Field interviewers: 6

Field managers/supervisors: 2

Telephone interviewers: 10

Total Number of Employees: 11 to 20

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