Through tailored, participatory programmes, we help businesses understand the real-life barriers customers on the margins face, so they can create products and services that work better for everyone.
We bring in people with lived experience of challenging circumstances and experts from charities to provide deep, qualitative insight.
Our specialisms
Charities/Voluntary, Events/Conferences, Finance/Investment – Business, Finance/Investment – Personal, Healthcare, Insurance, Local Government/Local Authority, Non-Profit, Public Services, Retail
Behaviour Insights, Concept Testing, Consumer, Cultural research, Customer Experience, Online Panels, Product Testing, Social Research, Storytelling, Web usability testing
Co-creation, Customer Experience (CX), Depth Interviews, Diary Studies, Focus Groups/Group Discussion, In-Home/Doorstep Interviews, Panels, Participatory research, Qualitative, User Experience (UX)
Ethnic minorities, LGBTQIA+, Neurodiversity, Older people, People with medical conditions, People with mental health conditions, People with physical disabilities, Seldom heard audiences, Single parents, Vulnerable adults
Our people
Senior Contacts
Lucia Bertello (Head of Social Insight)
Rebecca Hill (Researcher)
Michael Hilton (Director)
Jan Levy (Managing Director)
Breakdown of Personnel
Executive/Research staff: 4
Non-research: 4
Total Number of Employees: 6 to 10