Watermelon Research

Company Profile

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Watermelon are Customer Experience, Insight and Fieldwork Operations specialists. 

We work with brands to listen to customers to identify and prioritise CX improvement opportunities and initiatives that deliver ROI.

We connect global clients with their customers, bridging the gap between technology and insight by using dynamic tools, platforms and surveys to help them create smarter, customer-centric businesses. We don't believe in one size fits all design. Instead, we offer flexible, tailor-made approaches, making it easy to build programmes to suit any business.

Our team of consultants are always on-hand to make our clients' lives easier.  We understand the processes end to end. Whether it’s building journey maps, identifying how best to engage with customers, integrating with systems, designing reporting dashboards or delivering insight, through to driving transformation, we are always here to advise and support.

Fully trained in quantitative and qualitative research methods and web development, the team deliver accurate, innovative, insightful outcomes for every study – whether it's an ad hoc or continuous project – with fast turn-around times.

Our key offerings include:

Customer Experience – tailor-made Voice of the Customer programmes 

Insight - design and delivery of strategic research and insight that adds value and drives commercial impact

Research – smart, innovative and pragmatic operations and field and tab solutions, focusing on bespoke and complex requirements

As a team we are fun, dynamic and - above all - passionate about research and technology.

Our specialisms

Our people