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The how, why and when of integrating AI into research
AI is ubiquitous across the research cycle, but how can researchers ensure their partnership with it optimises outcomes for customers and still delivers gold standard outputs?
At AI: Powering-Up Insights conference we’ll explore how brands wanting fast, scalable insights are experimenting with a growing range of AI tools and applications. We’ll weigh up where these tools add the most value, what their limitations are, and how they can best complement human expertise.
We’ll also explore how AI is transforming researchers’ roles, and the actions researchers and agencies need to take to protect the essential skills that underpin insight quality and researchers’ long-term value.
Book your place to:
Key contributions from
* Co-op * E.ON Next * ITV * JAB Pet Services * HEINEKEN UK * Shell * Bumble
Glaut
Glaut is an AI-native market research platform. Researchers use Glaut to execute large-scale research studies leveraging AIMI (AI-moderated interviews), a hybrid qual and quant research methodology, which combines the efficiency of a survey with the depth of a 1-to-1 interview. Glaut is able to interview thousands of respondents simultaneously (customers, employees, patients), in +50 languages. Additionally, our AI-powered analysis software extracts in-depth, qualitative insights in a matter of minutes, not weeks. You can book a Demo here: https://cal.com/glaut/demo
Media Partner
Breaking market research news, latest job vacancies, industry reports, in-depth analysis and cutting-edge opinion for customer insight professionals.
Dr. Guillaume Aimetti, Co-founder and CTO, Inspirient GmbH
Dr. Guillaume Aimetti is co-founder of Inspirient aÄì an analytics platform that uses AI to analyse quantitative survey data at scale. Guillaume holds a PhD in Computer Science from the University of Sheffield and has previously advised multi-national companies on IT strategies and implementation as a management consultant at Deloitte.
Pooja Amin, Industry + Off Highway Insight Lead, Shell
Pooja has spent over 15 years working in research across diverse industries both agency and client side, with some time spent working in India.
Her career spans health, telecommunications, digital, and oil, where she consistently aimed to champion the voice of the customer to influence business decisions. She began her career as an assistant psychologist and has a published research paper.
Pooja has spent many years working in Telecoms, in insight roles spanning B2C and B2B, supporting some decent product launches.
Currently, Pooja manages the global insight agenda across lubricant stakeholders, working across brand, product, and services, whilst dabbling in AI.
Matthew Bickham, Head of Insight, E.ON Next
Matthew Bickham is an experienced insight leader with a strong track record in market research and customer experience. As Head of Insight at E.ON Next, he brings expertise in statistical and market analysis, turning complex data into strategies that drive impact. With senior roles at AXA, BT, Wasserman, and GfK, Matt has led teams, influenced C-suite decision-making, and delivered actionable insights across energy, telecoms, financial services, and sports marketing. Passionate about putting the customer voice at the heart of strategy, he combines analytical rigour with commercial understanding to create meaningful change.
Dylan Brownsword, Head of Marketing Research, Bumble
Matteo Cera, CEO, Glaut
Matteo Cera is the CEO and co-founder of Glaut, an AI-native Market Research Platform for experienced researchers. Since 2023, Glaut has pioneered AIMIs, a hybrid data collection methodology based on AI-moderated voice interviews, in +50 languages. Glaut software allows researchers to program and run large-scale research projects, and analyze qual insights at scale. With over 15 years experience in tech, Matteo began his career at McKinsey & Company and graduated summa cum laude from Bocconi University.
Ramona Daniel, Cultural Insights & Strategy, Twenty3
Ramona Daniel is a cultural insights and strategy consultant who brings cultural intelligence to quantitative research. She works with brands and agencies who need their data culturally literate and teaches teams how to use AI without outsourcing thinking: where it helps, where it hinders, and how to tell the difference. Before going independent, Ramona spent over two decades at Ipsos, Kantar, and across WPP.
Ross Denton, Research Director, STRAT7
Ross is a Research Director at STRAT7 Jigsaw with over 10 yearsaÄô experience in international research. He is the AI Champion at his agency, overseeing staff training and solution implementation.
He has a close interest in the tension between AI efficiency and representation. He has presented at conferences on the considerations for AI analysis when conducting research on culturally sensitive topic areas.
Kate Eden, Insight Manager for Formats and Operations, Co-op
Molly Hilton, Research Analyst, Co-op
Molly brings a rich blend of agency and client-side experience to her role at Co-op, having previously delivered impactful insight at Vita Student and Mustard Research. Now embedded within Co-opaÄôs insight team, she works across food, life services, and membership, championing the voice of customers and members to shape strategic decisions. Known for her curiosity and forward-thinking mindset, Molly is currently leading exploration into the use of synthetic data; pushing the boundaries of how Co-op can evolve its research practice to be more agile, inclusive, and future-ready.
Ian Holt, HDEO and Fleet Insight Lead, Shell
Ian Holt is an award-winning insight specialist with global experience across four continents. He has built multiple high-performing insight teams and led strategic research initiatives in brand tracking, innovation, and customer experience. Ian has worked across financial services, FMCG, energy, hospitality, and retail sectors, consistently translating complex data into actionable strategies. More importantly, he loves trucks and spends most days talking about them. He is aware he really should get out more.
Alexandra Kuzmina, Innovation Director: Discovery, MMR Research Worldwide
Alexandra Kuzmina is an award-winning mixed-methods researcher, futurist, and early adopter of emerging technologies. Alexandra leads innovation initiatives that explore and pressure-test cutting-edge tools. Currently heading the Discovery stream within MMRaÄôs NOVA tech innovation team, Alexandra partners with global CPG brands to pilot AI-driven solutions that transform product development and consumer understanding. She is a sought-after voice on the future of research, behavioural science, and the role of AI in shaping product experience insights.
Michalis A. Michael, Founder & CEO, Listening247
Michalis is the founder and CEO of listening247 by DigitalMR Ltd., a London-based tech company specializing in artificial intelligence for unstructured data analytics, research, and Ad creation. He has garnered multiple prestigious awards and is recognized as an influential figure in the industry.
Michalis has authored numerous eBooks and articles that have contributed to the advancement of using AI in market research, customer experience management (CXM), social listening and analytics, text and image analytics, and the establishment of online communities for brands. His first book: AI Powered Insights will be published in early 2026 by Routledge (Taylor & Francis Group New York).
Educated at T.U. Berlin, where he earned a master’s degree in aerospace engineering, Michalis supplemented his technical education with business training at Harvard Business School and London Business School. He has had the privilege of living and working in various countries, including the USA, UK, Germany, Poland, Hungary and Cyprus.
Prior to his entrepreneurial journey, Michalis held a role as a corporate executive in market research, serving as the Synovate Managing Director of CEE and EVP - Head of the first global online research division of Synovate out of Chicago.
Anne Motan, Special Advisor, JAB Pet Services
Sophie Read, Innovation Insights Manager, HEINEKEN UK
Sophie Read is a passionate advocate for turning consumer insight into meaningful business impact. With a proven track record of driving growth for both established and emerging brands, Sophie excels at inspiring stakeholders and shaping strategic decisions through the voice of the shopper.
Hasdeep Sethi, Group AI Lead, STRAT7
Hasdeep is Group AI Lead and a Data Science Director at STRAT7. He helps to head up STRAT7aÄôs AI Innovation Lab, which is responsible for building AI solutions, curating an AI partner network and shaping STRAT7aÄôs external view on AI. He has over 10 yearsaÄô experience in AI and data science.
He has a particular interest in using AI to activate market research in an ethical and enterprise secure way. He helped to co-author two synthetic data studies, presented at two MRS Conferences in 2025.
Jessica Shakespeare, Director, Human8
Jessica is a Research Director at Human8 with 17 yearsaÄô experience in insights, both agency and client side, spanning a broad mix of sectors and methodologies. In her 9 years at Human8, much of JessicaaÄôs client work has been with long-term insight communities for a number of UK and global clients, with a particular focus on clients in the FMCG, retail and shopper space.
George Tipping, Lead Data Scientist, ITV
George is Lead Data Scientist at ITV. With an extensive background in Data Science, George leads the technical delivery of AI projects across the data science team.
Veronica Valli, Head of Research, Glaut
Veronica Valli is Head of Research at Glaut, where she leads projects to validate the AIMI methodology with a strong focus on how artificial intelligence is shaping consumer experiences and perceptions. Building on qualitative and quantitative approaches,
Edward Vargeson, Business Director, Verve
Ed Vargeson is a seasoned market researcher with 18 years of experience helping brands turn data into decisions. Passionate about delivering impactful insights at pace, he has guided strategy for leading organizations including E.ON Next, Compare the Market and Barclays. Known for translating complex consumer trends into clear, actionable narratives, Ed empowers businesses to navigate change with confidence and impact.
Aaron Walker, Data Scientist, ITV
Adrien Louis Weinert, Head of AI research, Firefish
Adrien is Head of AI at Firefish, where he focuses on bringing the speed and scale of technology into qualitative research without losing the richness, rigour and human depth that make it meaningful. His work is about reimagining how we harness AI to complement, not replace, the craft of qual. Adrien builds approaches that allow us to capture insight at scale, benchmark impact and uncover the subtle human truths that drive behaviour. By fusing advanced AI tools with strategic research thinking, he helps clients unlock faster, smarter and more authentic ways to understand and connect with people.
09.00 Registration and coffee
09.45 Welcome and extended opening address from the Chair
Michalis A. Michael, Founder & CEO, Listening247
10.05 Inside Heineken's flavour innovation: can AI personas boost novelty?
Heineken partnered with MMR Research Worldwide to explore whether AI personas – chat-based interfaces built from real consumer data could generate more novel and diverse flavour and product ideas for early-stage innovation. Building on Heineken’s existing use of AI personas from MMR, the project introduced an Agentic Ideation feature that iteratively enriches ideas using additional internal and external data. This session will present results from a blinded experiment and reveal how ideas from this new Agentic Ideation Pipeline are perceived by both consumers and stakeholders.
Will AI personas redefine what’s possible in flavour/product innovation? Join us to find out, and see what this could mean for the future of new product development.
Alexandra Kuzmina, Innovation Director: Discovery, MMR Research Worldwide
Sophie Read, Innovation Insights Manager, HEINEKEN UK
10.35 Grease, grit & GPT: what AI really does for B2B insight
Shell shares candid lessons from applying AI across global B2B insight projects highlighting strategic and operational efficiencies that have been achieved. The session showcases how AI has been leveraged to drive ideation, accelerate innovation, refine segmentation, support CVP development and synthesise complex datasets into actionable intelligence.
It will also, assess the limitations of AI when researching niche B2B audiences, and the credibility risks and rewards that can arise when AI outputs fall short of stakeholder expectations.
Discover where AI truly adds value, how to navigate its pitfalls, and whether to partner with agencies or tech firms to unlock its full potential.
Ian Holt, HDEO and Fleet Insight Lead, Shell
Pooja Amin, Industry + Off Highway Insight Lead, Shell
11.05 Morning refreshments
11.35 Talking to your data: how JAB democratised quant without sacrificing rigour
AI often fuels qualitative analysis, but what about complex quantitative data? JAB Pet Services faced that challenge when seeking growth opportunities in pet consumer behaviour. Their insights were locked in raw survey data, usable only by analysts. The solution wasn’t handing data to Copilot, but building a safe way for teams to “talk” to quant. Partnering with a specialist AI platform, JAB automated expert-grade statistical analysis and generated machine-readable presentations optimised for LLMs enabling marketing, product, and other teams to instantly query validated insights. This case study shows how rigorous automation enables scalable, democratic access to quant.
Guillaume Aimetti, Co-founder and CTO, Inspirient GmbH
Anne Motan, Special Advisor, JAB Pet Services
12.05 SPONSORED SESSION
From surveys to conversations: how AI-moderated interviews elevate data quality
Can a survey feel like a real conversation? Human Highway and Glaut set out to find out. In a nationally representative study of 1,000 Italians, half completed a standard questionnaire while the other half interacted with Glaut’s AI-moderated interviews, dynamic, voice-enabled, and adaptive in real time.
This session reveals how AI can transform survey research by operationalising qualitative techniques at scale: probing, clustering, and refining responses automatically. Discover how this approach delivered deeper insights, higher engagement and a scalable way to blend human depth with quantitative rigour.
Matteo Cera, CEO, Glaut
Veronica Valli, Head of Research, Glaut
12.20 From static segments to living simulations: inside E.ON Next’s AI-powered transformation
E.ON Next wanted to do more than categorise customers – they wanted to understand them. Working with Verve’s Intelligent Personas & Simulations (VIPS), they created AI-driven personas that learn from thousands of real customer voices, data patterns and cultural cues.
Representing nine distinct personalities, these VIPS have become trusted decision-making companions across insight, marketing, propositions and CRM, bringing customers into every conversation. Discover how E.ON Next turned segmentation into simulation, empowering teams to sense-check tone, test ideas in real time, and make faster, smarter, more human decisions.
Edward Vargeson, Business Director, Verve
In conversation with
Matthew Bickham, Head of Insight, E.ON Next
12.50 Lunch
13.50 Are LLMs still WEIRD?
Most LLMs used in enterprise settings are trained on data that has ‘WEIRD’ characteristics (Western, Educated, Industrialized, Rich, and Democratic). A 2023 Harvard study found the greater the cultural distance between a country and the USA, the less accurate ChatGPT got at simulating peoples’ values.
STRAT7’s new research tests US and non-US LLMs on attitudes, values, and moral dilemmas, benchmarking against real data from the US, UK, France, India and Malaysia. This session will examine the results, the implications for model choices and necessary mitigations for delivering credible global insights.
Hasdeep Sethi, Group AI Lead, STRAT7
Ross Denton, Research Director, STRAT7
14.20 Moving beyond the genre trap: leveraging AI for enhanced content metadata
ITV’s streaming service, ITVX, now offers 25 times more content than ITV Hub, but much of this library risks remaining unseen. To address this, ITV has developed AI-driven products to enhance the quality and breadth of its content metadata, enabling improved discoverability and personalisation. Moving beyond simple genre labels, these solutions map relationships between titles and apply thematic, emotional, and topical tagging.
Built in close collaboration between Content Insight and Data Science teams, this work provides a truly tailored viewing experience for the audience. It also demonstrates the benefits of building solutions in-house, ultimately driving real, measurable business value.
George Tipping, Lead Data Scientist, ITV
Aaron Walker, Data Scientist, ITV
14.50 Convenience meets intelligence: Co-op’s AI-enhanced store evolution
Co-op, with Human8, leveraged AI to transform its store experience, moving beyond traditional research methods. Insights from a 16,000-member customer community were synthesised using AI, uncovering hidden patterns and challenging assumptions. Generative AI then powered ideation, creating mini concept cards that visualised diverse customer solutions. These were refined through co-creation sessions, blending AI-driven insights with human empathy. This session highlights how advanced AI supported every stage, from data synthesis to creative exploration to validation, demonstrating how market research teams can harness AI to unlock novel, customer-led innovation at scale.
Jessica Shakespeare, Director, Human8
Molly Hilton, Research Analyst, Co-op
Kate Eden, Insight Manager for Formats and Operations, Co-op
15.20 Afternoon refreshments
15.50 Evolving impact: reimagining the client/agency model with AI
Qualitative insight is under pressure to match the speed and scale of AI while preserving the emotional depth and cultural nuance that make it powerful. This presentation explores how Bumble and Firefish partnered to meet this challenge and built a new blueprint for fast, empathetic, and actionable research.
Over 12 projects and 15 months, our client–agency relationship evolved from a test-and-learn pilot to a genuine transformation partnership - reshaping how insight is delivered, how investment is allocated, and how agencies operate within client organisations. Together, we’ve redefined the balance between automation and empathy, proving that AI can scale understanding without losing the human truth at its heart.
Adrien Louis Weinert, Head of AI research, Firefish
Dylan Brownsword, Head of Marketing Research, Bumble
16.20 The expertise paradox: why AI tools need better researchers, not fewer
What happens when a generation of researchers learns prompting AI instead of developing research skills and when expert researchers outsource too much of their own critical thinking to AI? As the industry rushes to adopt AI tools, we risk undermining the very expertise that gives researchers their value.
This interactive workshop explores how the sector can ensure research expertise evolves, not diminishes, in the age of AI. Through a fast-paced, participatory exercise, delegates will experience how different questioning approaches generate different insights. Together, we’ll consider how agencies and individuals can safeguard the critical thinking, contextual judgement, and cultural literacy that keep human researchers indispensable and ensure the talent pipeline remains strong as AI reshapes the discipline.
Led by Ramona Daniel, Cultural Insights & Strategy, Twenty3
16.50 Closing comments from the Chair
17.00 Close of conference
To book for someone else click here.
£580 + VAT
£680 + VAT
£580 + VAT
Please let us know if you have any accessibility requirements ahead of the event
1 CPS Voucher
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