Innovative approaches to customer engagement and satisfaction
As the UKs water industry dips its toe into a competitive marketplace for the first time and the energy industry strives to develop winning service offerings for a fiercely competitive environment, the pressure for utility suppliers to identify and supply what's important to their customers and to deliver superior customer satisfaction is paramount. Furthermore, Ofgem and Ofwat remain committed to ensuring utilities place customers' interests at the heart of their propositions and long term business plans.
This event will showcase how utility suppliers are meeting regulators' recommendations and taking a truly innovative and holistic approach to research that is driving customer choice, satisfaction, engagement and promoting behaviour change.
Hear contributions from the Department for Business, Energy & Industrial Strategy, ofgem, the energy ombudsman, Citizens Advice and the Energy Savings Trust as well as 10 power and water utility suppliers.
Hear how:
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