Sugging and related practices bring market research into disrepute. Find out what MRS is doing about it and how you can help.
What is ‘sugging’ and
Sugging is a market
research industry term, meaning 'selling under the guise of research'. Sugging
occurs when individuals or companies pretend to be market researchers
conducting a research, when in reality they are trying to build databases,
generate sales leads or directly sell product or services.
Fundraising under the
guise of market research is referred to as ‘frugging’. Potential instances of frugging can be brought to the attention of the FundRaising Standards Board (FRSB), or you can channel your complaint via our hotline below and we will forward them on for investigation by the FRSB.
What’s wrong with it?
As the UK regulator and
professional body for the market research sector, MRS is actively trying to
address the growing prevalence of traders and organisations using the guise of
research as a means of generating sales or fundraising. A study by regulator Ofcom into
nuisance calls revealed that consumers who experienced unwanted calls received
around two per week on average.
Typically these unethical calls are labelled as 'lifestyle surveys' and used to
lead respondents into the mistaken belief that the survey is genuine market
research. The respondent is unaware of the reason that his or her information
is being used and how it will be stored and shared. Often these “surveys” are
conducted by a commercial third party to generate sales leads, or even sold on
to a further commercial third party to exploit.
What is the scale of the problem?
MRS received approximately 1250 complaints in 2013 on the general issue of nuisance calls. Most of these relate to 'lifestyle surveys', ie, collecting data for future direct marketing.
How can MRS help?
MRS provides the
opportunity to report suspicious calls to be formally investigated, and has
launched a sugging hotline tel: 0800 975 9955 or email email@example.com.
What will happen?
If a call is found by MRS
to be in breach of the MRS Code of Conduct, the individual or organisation may
be referred by MRS to the Information Commissioner's Office for breaches of the
Data Protection Act 1998.
How does this practice contravene the Code?
practices of sugging and frugging bring discredit on the profession of
research, in breach of rule A8, and mislead members of the public when they are
being asked for their co-operation, in breach of rule B17.
to clearly specify the purpose for which the data is being collected is also a
breach of rule B9 and the first principle of the Data Protection Act 1998.
What if the person or
organisation isn’t an MRS member?
the first instance, MRS will contact the person or organisation concerned and
ask them to withdraw the survey. MRS may also report the person or organisation
to the Information Commissioner’s Office, their trade association, professional
body or any other relevant regulator.