The next Operations Network is scheduled for 2 April 2019.

The MRS Operations Network's next meeting is on Tuesday 2 April from 6:30PM. The event is FREE for any Company Partner employees with an interest in Operations.

Join us for an informative and fun evening with the opportunity for you to gain tips and advice on how to write an Oppies award entry from the Chair of the judging panel, Penny Steele. Also you will hear from some of the winners of the 2018 MRS Operations Awards, who will be presenting their award winning case studies. Please see the list of finalists here.

It will be a great time to catch up with your peers and see the brand new MRS Training Suite!

The meeting will be held in the 4th floor training suite at MRS, 15 Northburgh Street, London EC1V 0JR. A map is available below.

Please arrive in time for the meeting to start at 6.30pm

These evenings are free to Company Partner Employees, but space is limited so please register your interest in attending an event by emailing


The Old Trading House, 15 Northburgh Street,London,EC1V 0JR

Penny Steele is the Managing Director of Steele Fieldworks Ltd, a recruitment and fieldwork agency
She has over 30 years’ experience of fieldwork and project management. In 2005 Penny became Chairman of the IQCS Council and has responsibility for minimum fieldwork standards and their annual Quality Awards. Penny is also the IQCS representative on the Market Research Quality Standards Advisory Board and its role is to develop and maintain minimum standards for market, social and opinion research, data collection and data processing in the UK. She is a Fellow of the Market Research Society.
Currently, she is involved with the MRS/AQR Recruiter Accreditation Scheme Working Party. Since the first Awards in 2015, Penny has chaired the MRS Operations Awards Judging panel. Previously Penny has served on the AQR Committee, the MRS Accredited Interviewer Training scheme and the Respondent Interviewer Interface committee.

Research Director, Northstar
Jack specialises in quantitative methods. He has 11 years’ experience in international research across a number of sectors: automotive, FMCG, retail and technology. During this time he has focused on developing new and creative methods across a number of areas including: corporate reputation, pricing and using multiple data sources alongside survey data. As well as methodological development, Jack also has a focus on impactful insight communication, making sure users of research are highly engaged with quantitative outputs.
Managing Director, Alligator
Suzy is a leading provider of digital solutions to the research industry. With over 13 years’ experience, Suzy has overseen thousands of online surveys spanning multiple sectors and both B2B and B2C audiences. Suzy has a vast knowledge of the challenges our industry faces with online research methods. She has developed a real focus on driving a higher quality of responses in online surveys. Alligator is a team of experts in online data collection, specialising in bespoke survey design and covering a wide range of research techniques. Alligator is growing, and currently delivers over 750,000 survey completes annually across the globe.
Associate Director - QRS Research
James joined QRS in 2011 in a graduate position and has progressed into a senior management role. Having worked across all areas of the business, James now specialises in managing telephone and online quantitative projects.
Associate Director – Walnut Unlimited
Becky combines her background in psychology with neuroscience techniques to discover new, deeper human insights for her clients. This often involves developing and applying innovative solutions underpinned by science such as fMRI, EEG and Reaction time testing to market research and combining them with traditional methodologies.

6.00pm: Registration, refreshments and networking

6.30pm: Presentations 

How to write an Oppies award entry
Penny Steele FMRS , Chair of MRS Operations Awards Panel

Using Gamification to Measure Willingness-to-Pay
Jack Miles, Northstar and Suzy Hassan, Alligator

7-7.15pm: Break

Increasing response rates with targeted real-time communication
James Gough and Lee Tomlin, QRS Research

Using 21st century tech to validate a 120-year-old belief and purpose
Rebecca Hutchins, Walnut Unlimited

7.45-8.00pm: Q&A

Additional Information

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