There’s been much criticism directed at 18-24s from the tabloid press and other commentators. The most commonly levelled accusations are of them lacking resilience, and being vain and lazy. Where did these toxic perceptions of snowflakes come from?

Given that 18-24 year olds are facing the hardest employment and financial outlooks for several generations and are blighted by digitally-intensified psychological identity struggles, the stereotypes seem one dimensional.  

In this webinar Michael Brown, partner of UM, reveals the truth of Snowflakes – their drivers and challenges – and how to engage them effectively. He shares the key highlights from UM’s research and learnings for brands in building relationships with this upcoming audience. He reveals the differences between this generation and those before them, and how stereotypes are preventing effective engagement of this upcoming generation.

The webinar addresses:

  • Should brands be playing a better part in telling a fairer story about young people?
  • Should we be more celebratory towards the generation that is the forefront of crucial cultural MOMENTS?
  • Should brands be more focused on understanding the moments that matter to this audience?... the what, why and how they want, rather than merely dismissing them as snowflakes?
Michael is Partner of Insight & Cross-Culture at UM, but started his career as a marketing graduate at American Express. After receiving his vocation to work in market research, he worked at two of the industry’s most innovative businesses, Research Now and MESH Experience. In his current role, he helps UM’s clients understand their audiences and marketplaces by leading the agency’s consumer insight department. After five years at UM, Michael has recently taken on the additional responsibility of leading the agency’s Better World vision, which is their strategy for ensuring the agency makes a positive impact on the world they operate in. Michael has a particular passion for using traditional research methods to give a platform to marginalised voices in society and for understanding the role and responsibility of ads in creating and tackling stereotypes. He is founder and chair of MRSpride, the market research sector’s LGBTQ+ network.


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