Leadership and people management are core skills required to effectively communicate, to engage and motivate employees and colleagues towards a common goal. These attributes will help you develop as a leader within your organisation and the wider community.

Knowledge, Skills and Attitudes

1. Establish vision relating to areas of responsibility and communicate vision together with supporting objectives and operational plans

2. Ensure team members and related stakeholders understand relevant vision, objectives and operational plans

3. Guide team members and stakeholders, and when appropriate empower individuals, to deliver relevant vision, objectives and operational plans

4. Establish targets and monitoring processes for self, team and stakeholders to ensure that relevant vision, objectives and operational plans are delivered

5. Develop a range of leadership styles and select and apply these as appropriate to situations and people

6. Deploy guidance, mentoring and/or coaching skills as appropriate in order to achieve vision, objectives and operational plans

7. Motivate and support team members and stakeholders, providing recognition when individuals successfully meet vision, objectives and/or operational plans

8. Develop mechanisms to establish feedback from team members and stakeholders on personal performance, and address issues that arise

9. Review plans, responsibilities and objectives periodically and in light of any relevant change in circumstances

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Advancing your Moderating Skills

Virtual training course

Boost your existing moderating skills with practical tips, individual feedback and group coaching.

Mar
24
2025

Monday
09:00–17:00

1/2

Mar
26
2025

Wednesday
13:30–16:30

2/2

Project Management Masterclass

Virtual training course

Learn the fundamental skills and processes of effective project management

Mar
25
2025

Tuesday
09:30–17:30

CX|UX|MR Conference 2025

London

Bridging insight silos to supercharge experience

Customer experience (CX) can make or break a business. Uncovering insights and understanding customer needs helps shape seamless brand, product and service experiences that drive satisfaction, loyalty, and growth.

Mar
27
2025

Thursday
09:30–16:40

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