Communication skills

Effective communication skills are key to developing internal and external relationships and for contributions and recommendations to be effectively interpreted and applied.

Knowledge, Skills and Attitudes

1. Identify and clarify stakeholder communication needs and preferences, including any communication challenges

2. Develop and implement communication strategies appropriate for your stakeholders

3. Assess communication skills identifying strength and weaknesses

4. Develop a plan to address any communication weaknesses

5. Implement plans to address weaknesses, and monitor effectiveness of steps taken

6. Adapt communication skills to address stakeholders' needs, preferences and to address any specific challenges

7. Seek assistance and support when communication fails to meet the needs of stakeholders