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We are a boutique full-service agency, delivering bespoke global insight built on cutting edge online technology. We allow you to hear and understand your customers, prospects and lost customers.

Since 2007 we’ve been delivering insights that really make a difference.

We provide customised research solutions enabling our clients to make sound, informed decisions. We deliver real insight that can be turned into action to achieve business goals to provide a return on research investment.

We are a hive of experts providing ideas, consultation, in-depth analysis, and the ability to tell a compelling customer story.

We are Beehive.

Automotive, Education/Training, Energy, Finance/Investment – Business, Finance/Investment – Personal, FMCG – General, Information Technology, Insurance, Media (Print), Online, Retail, Telecommunications, Transportation, Travel/Tourism
Advanced Statistical Techniques, Consultancy, Continuous, Custom, Depth Interviews, Foreign Languages, Internet Research/CAWI, Mobile Web Surveys, Online Communities, Online Results and Data Portals, Online Surveys, Panels, Qualitative, Quantitative, Questionnaire Design, SMS, Tabulation & Analysis
Analytics, Business-to-Business, Concept Testing, Consumer, Customer Communities, Customer Loyalty, Customer Satisfaction, Employee Research, International, Multi-Mode Fieldwork, New Product Development, Pricing, Product Testing, Usage & Attitude
UK, Worldwide
Senior Contacts

Neil Callaghan (Business Development Director)
Nicole Holt (Research Director)
Paul Kavanagh (MD and Head Bee)
Elke Neuteboom (Research Director)

Breakdown of Personnel

Total Number of Employees: 6 to 10

Address

2-6 Boundary Row
London
SE1 8HP
Tel: +44 (0)20 3714 4174
Email: info@beehiveresearch.co.uk
Establishment date: 2007

The fundamentals of Customer Experience Management

Our whitepaper summarising the key elements of developing an effective customer experience programme. And, how this will help you make better, more informed business decisions.

A helpful guide for Board Directors, Customer Experience Professionals and Research/Insight Directors & Managers.

In it we discuss:

  • Customer Experience = your promise vs. expectation vs. experience

  • Typical characteristics of differing customer centric organisations  

  • Understand and Listen - to your organisation

  • Understand and Listen - to customer expectation

  • Understand and Listen - about delivery performance

  • Analyse – Define which metrics to use

  • Analyse - Interpret & prioritise

  • Take Action - 1:1 customer engagement

Source: Beehive Research

"Thanks for the great work this year; The external customer research work was very well received at our away day.  So much so that…  we now want you to do an internal customer survey for us…"

Director of Corporate Affairs

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