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C Space

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C Space is the global Customer Agency — breaking down the walls, departments and structures that keep customers on the outside to create change, de-risk decisions and disrupt industries.

C Space is made of two divisions: 

  1. Through Customer as a Service, we give clients access to an ongoing suite of tools that combine rich human truths from online communities and ethnographic research, robust quantitative research, behavioural data integration (CRM, Social, etc.), co-creation and insight activation (design/ prototyping). Customer as a Service strengthens connections between brands and customers; resulting in brands designing better products, creating relevant marketing, improving CX and building a true customer intuition in the wider business.
  2. Our Strategic consulting division focus on ad hoc interventions to support bigger and bolder Insight/Foresight, Innovation, Customer Experience and Customer Closness projects that help brands outsmart competition by thinking ahead, always with the customers in mind.  

Our specialisms

Automotive, Drinks (Alcoholic), Drinks (Non-alcoholic), Durables/White goods, Electrical Goods, Fashion/Clothing, Finance/Investment – Personal, FMCG – General, Healthcare, Home/Garden/DIY, Insurance, Mobile (online/media), Online Media, Pharmaceutical, Retail, Technology, Telecoms/Mobile/Internet, Toiletries/Beauty Products, Toys/Games, Travel/Tourism
Analytics, Behaviour Insights, Brand/Branding, Business-to-Business, Concept Testing, Consumer, Customer Communities, Customer Experience, Customer Loyalty, Data Analytics, Employee Research, International, New Product Development, Online Panels, Product Testing, Usage & Attitude
Ad hoc, Advanced Statistical Techniques, Co-creation, Consultancy, Creative development research, Data Analytics, Ethnography, Face-to-Face, Focus Groups/Group Discussion, Foreign Languages, Mobile Surveys, Online Communities, Online Qualitative, Qualitative, Quantitative, Recruiting, Semiotics, Tabulation & Analysis, User Experience, Workshops
Affluent, Asian/Asian British, Black/Black British, Eastern European, Ethnic Minorities, High Net Worth, LGBTQI+, Men, Mixed heritage, Muslim/Arab, Older People, Parents, People of Colour, People with mental health difficulties, Seldom Heard Audiences, Single Parents, Umemployed/N.E.E.T, University/College Students, Women, Youth/Teens
Africa, Australasia, Canada, Central America, Central Asia, Central Europe, China, Eastern Europe, France, India/Pakistan, Japan, Middle East, Northern/Western Europe, Pacific Rim, Russia, Scandinavia, South America, UK, USA, Worldwide

Our people

Senior Contacts

Kathryn Blanshard (MD EMEA)

Ned Colville (Executive Director - Consulting)

Felix Koch (Regional CEO EMEA & APAC)

Laurent Manes-Murphy (Growth Director EMEA)

Breakdown of Personnel

Admin/Support staff: 31

Executive/Research staff: 275

Non-research: 89

Data processing: 72

Total Number of Employees: 101 to 500

International Address

C Space
290 Congress Street, 7th Floor
Boston, MA
02210

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