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C Space

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C Space is the global Customer Agency — breaking down the walls, departments and structures that keep customers on the outside to create change, de-risk decisions and disrupt industries.

C Space is made of two divisions: 

  1. Through our Online Community division, we give clients access to an ongoing suite of tools that combine rich human truths and ethnographic research, robust quantitative research, behavioural data integration (CRM, Social, etc.), co-creation and insight activation (design/ prototyping). This ongoing service strengthens connections between brands and customers; resulting in brands designing better products, creating relevant marketing, improving CX and building a true customer intuition in the wider business.
  2. Our Strategic Consulting division focus on ad hoc interventions to support bigger and bolder Insight/Foresight, Innovation, Customer Experience and Customer Closness projects that help brands outsmart competition by thinking ahead, always with the customers in mind.  

Our specialisms

Automotive, Drinks (Alcoholic), Drinks (Non-alcoholic), Durables/White goods, Electrical Goods, Fashion/Clothing, Finance/Investment – Personal, FMCG – General, Healthcare, Home/Garden/DIY, Insurance, Mobile (online/media), Online Media, Pharmaceutical, Retail, Technology, Telecoms/Mobile/Internet, Toiletries/Beauty Products, Toys/Games, Travel/Tourism
Analytics, Behaviour Insights, Brand/Branding, Business-to-Business, Concept Testing, Consumer, Customer Communities, Customer Experience, Customer Loyalty, Data Analytics, Employee Research, International, New Product Development, Online Panels, Product Testing, Usage & Attitude
Ad hoc, Advanced Statistical Techniques, Co-creation, Consultancy, Creative development research, Data Analytics, Ethnography, Face-to-Face, Focus Groups/Group Discussion, Foreign Languages, Mobile Surveys, Online Communities, Online Qualitative, Qualitative, Quantitative, Recruiting, Semiotics, Tabulation & Analysis, User Experience, Workshops
Affluent, Asian/Asian British, Black/Black British, Eastern European, Ethnic Minorities, High Net Worth, LGBTQI+, Men, Mixed heritage, Muslim/Arab, Older People, Parents, People of Colour, People with mental health difficulties, Seldom Heard Audiences, Single Parents, Umemployed/N.E.E.T, University/College Students, Women, Youth/Teens
Africa, Australasia, Canada, Central America, Central Asia, Central Europe, China, Eastern Europe, France, India/Pakistan, Japan, Middle East, Northern/Western Europe, Pacific Rim, Russia, Scandinavia, South America, UK, USA, Worldwide

Our people

Senior Contacts

Kathryn Blanshard (MD EMEA)

Ned Colville (Executive Director - Consulting)

Felix Koch (Regional CEO EMEA & APAC)

Laurent Manes-Murphy (Growth Director EMEA)

Breakdown of Personnel

Admin/Support staff: 31

Executive/Research staff: 275

Non-research: 89

Data processing: 72

Field managers/supervisors: 10

Total Number of Employees: 101 to 500


C Space is not a research Agency: They’re a growth consultancy”, Uber, Head of Insight,

”The flexibility and energy of the team is what I value the most: their ability to work so well with the internal clients, building relationships with stakeholders. They really feel a part of our internal insight team.” Premier Foods, Insight Lead

“C Space brought both creative flair and strategic rigour to the project, challenging and stretching our own thinking. We generated several game-changing enhancements for the Boden Customer Experience as well as quick fixes we’ve been able implement immediately. Inspiring process, fantastic ideas, high-quality outputs, great people.” Boden, Brand Director

“Valued partner focused on delivering valuable and usable outputs. The work is only as good as how well your customers pick it up and run with it but I felt C Space went above and beyond to drive adoption”. Zoopla, Research Director

International Address

C Space
290 Congress Street, 7th Floor
Boston, MA


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