Advertisement
TLF Research
Company Profile
We are specialists in customer experience research and measurement.
Founded in 1996, we've been designing bespoke research programmes for over 20 years. We work with customer-focused organisations of all shapes and sizes, and focus on providing research with actionable insight and outcomes to continually improve the customer experience.
Our role is more than collecting data and delivering insight. We support our clients to translate survey results into actions that will improve their business. We conduct over 500 customer surveys each year and have a proven track record of helping companies improve their customers’ experience, satisfaction and loyalty.
Our specialisms
Our people
Senior Contacts
Mark McCall (Chief Operating Officer)
Jude Nottingham (Chief Executive Officer)
Breakdown of Personnel
Admin/Support staff: 5
Executive/Research staff: 35
Non-research: 8
Data processing: 4
Field interviewers: 200
Field managers/supervisors: 2
Telephone interviewers: 120
Telephone managers/supervisors: 7
Total Number of Employees: 101 to 500
Advertisement
Get the latest MRS news
Our newsletters cover the latest MRS events, policy updates and research news.
©2021 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk
The Market Research Society (MRS) is the world's leading research association. For all those who need, generate or interpret the evidence for making good business and policy decisions. Click here to find out more about us.
©2021 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk