We are specialists in customer experience research and measurement.
Founded in 1996, we've been designing bespoke research programmes for over 20 years. We work with customer-focused organisations of all shapes and sizes, and focus on providing research with actionable insight and outcomes to continually improve the customer experience.
Our role is more than collecting data and delivering insight. We support our clients to translate survey results into actions that will improve their business. We conduct over 500 customer surveys each year and have a proven track record of helping companies improve their customers’ experience, satisfaction and loyalty.
Mark McCall (Chief Operating Officer)
Jude Nottingham (Chief Executive Officer)
Admin/Support staff: 5
Executive/Research staff: 35
Non-research: 8
Data processing: 4
Field interviewers: 200
Field managers/supervisors: 2
Telephone interviewers: 120
Telephone managers/supervisors: 7
Total Number of Employees: 101 to 500
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