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TLF Research

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Company Profile

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We are specialists in customer experience research and measurement.

Founded in 1996, we've been designing bespoke research programmes for over 20 years. We work with customer-focused organisations of all shapes and sizes, and focus on providing research with actionable insight and outcomes to continually improve the customer experience.

Our role is more than collecting data and delivering insight. We support our clients to translate survey results into actions that will improve their business. We conduct over 500 customer surveys each year and have a proven track record of helping companies improve their customers’ experience, satisfaction and loyalty. 

Our specialisms

Charities/Voluntary, Electrical Goods, Energy/Utilities, Engineering, Finance/Investment – Business, Finance/Investment – Personal, Healthcare, Industrial/Chemicals, Insurance, Property/Construction/Housing
Business-to-Business, Consumer, Customer Experience, Customer Loyalty, Data Analytics, Employee Research, Online Panels, Product Testing
CATI, Executive Interviews, Focus Groups/Group Discussion, Omnibus Surveys, Online Results and Data Portals, Online Surveys, Panels, Postal Research, Quantitative, Telephone Interviewing
UK, Worldwide

Our people

Senior Contacts

Mark McCall (Chief Operating Officer)

Jude Nottingham (Chief Executive Officer)

Breakdown of Personnel

Admin/Support staff: 5

Executive/Research staff: 35

Non-research: 8

Data processing: 4

Field interviewers: 200

Field managers/supervisors: 2

Telephone interviewers: 120

Telephone managers/supervisors: 7

Total Number of Employees: 101 to 500

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