Topics
Featured company
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Town/Country: London
Tel: +44 (0)20 7861 2080
Watermelon are Customer Experience, Insight and Fieldwork specialists. We transform the fortunes of our clients by identifying and prioritising CX improvement opportunities and initiatives that deliver ROI. We connect global . . .
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Town/Country: High Wycombe
Tel: +44 (0)1494 590600
MaritzCX is your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes. With our unique combination of software and service, MaritzCX is the only company in . . .
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Town/Country: egham
Tel: 07703 026717
Clicked is a full-service research agency that specialises in the digital customer experience. We provide a mix of market research and UX research to help develop digital products, services, brands and communications. . . .
Customer experience
Insight and research should shape every customer touchpoint and interaction, online and offline, in store and in app. Customer experience (CX) brings together many of the related disciplines which researchers need to embrace and work with, including user research (UX) and data analytics.
Experience mapping
People experience products as a whole, so that’s how they need to be understood. Hannah Rogers writes in Research Live how product research can find the edge.
Does UX + MRX = CX² ?
BBC and Cxpartners join a panel at Impact 2021 to explore how very different brands bring the best of both worlds together: iterative and strategic, product and market, user and customer.
Featured company
-
Town/Country: London
Tel: +44 (0)20 7861 2080
Watermelon are Customer Experience, Insight and Fieldwork specialists. We transform the fortunes of our clients by identifying and prioritising CX improvement opportunities and initiatives that deliver ROI. We connect global . . .
-
Town/Country: High Wycombe
Tel: +44 (0)1494 590600
MaritzCX is your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes. With our unique combination of software and service, MaritzCX is the only company in . . .
-
Town/Country: egham
Tel: 07703 026717
Clicked is a full-service research agency that specialises in the digital customer experience. We provide a mix of market research and UX research to help develop digital products, services, brands and communications. . . .
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©2021 The Market Research Society,
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Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk