Topics
Featured company
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Town/Country: London
Tel: +44 (0)20 7861 2080
Watermelon are Customer Experience, Insight and Fieldwork specialists. We transform the fortunes of our clients by identifying and prioritising CX improvement opportunities and initiatives that deliver ROI. We connect global . . .
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Town/Country: High Wycombe
Tel: +44 (0)1494 590600
MaritzCX is your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes. With our unique combination of software and service, MaritzCX is the only company in . . .
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Town/Country: egham
Tel: 07703 026717
Clicked is a full-service research agency that specialises in the digital customer experience. We provide a mix of market research and UX research to help develop digital products, services, brands and communications. . . .
Customer experience
Insight and research should shape every customer touchpoint and interaction, online and offline, in store and in app. Customer experience (CX) brings together many of the related disciplines which researchers need to embrace and work with, including user research (UX) and data analytics.
Experience mapping
People experience products as a whole, so that’s how they need to be understood. Hannah Rogers writes in Research Live how product research can find the edge.
Does UX + MRX = CX² ?
BBC and Cxpartners join a panel at Impact 2021 to explore how very different brands bring the best of both worlds together: iterative and strategic, product and market, user and customer.
Our training
Business
An Introduction to Brand Research
Brands have become vital corporate assets, representing over 40% of the total value of the world's largest companies. Measuring, managing and maximising brand equity are therefore core competencies for almost any organisation, yet the quality of understanding in this area remains sketchy.Â
Wednesday 28 July
Virtual training course
Specialisms
Customer Experience - Understanding and Improvement
Managing the customer experience is fundamentally important to all organisations.
Tuesday 07 December
Virtual training course
Featured company
-
Town/Country: London
Tel: +44 (0)20 7861 2080
Watermelon are Customer Experience, Insight and Fieldwork specialists. We transform the fortunes of our clients by identifying and prioritising CX improvement opportunities and initiatives that deliver ROI. We connect global . . .
-
Town/Country: High Wycombe
Tel: +44 (0)1494 590600
MaritzCX is your partner in identifying opportunities and driving measurable customer experience benefits with growth-focused outcomes. With our unique combination of software and service, MaritzCX is the only company in . . .
-
Town/Country: egham
Tel: 07703 026717
Clicked is a full-service research agency that specialises in the digital customer experience. We provide a mix of market research and UX research to help develop digital products, services, brands and communications. . . .
The world's leading job site for research and insight
Resources Group
Qualitative Operations Manager – Cultural & Brand Insights – Boutique Insight Agency
£30 – 38,000 + bonus + good benefits
Virgin Management Ltd
Strategy and Insight Executive
Competitive
Resources Group
Senior Qual Project Manager – Brand Consultancy – Consumer
£39,000–£44,000+ Excellent Benefits
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©2021 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk