Diane is the founder of Vox Pops International, an agency that specialises in bringing the voice of the consumer, through video, into organisations to help them with marketing, sales, and internal communications. The company have worked with leading brands and agencies including the BBC, Barclays, PHD, OMD, Daily Telegraph, Sky, HSBC, HMCTS, RHS, Just Eat, Unilever, Vodafone, and Pepsico.
Diane was recommended for Fellowship for her pioneering, sector-shaping contribution over more than 35 years to the development and adoption of video as both a qualitative research methodology and an impactful means of communicating insight. Diane has helped embed video-based approaches (including diaries, ethnography, and in-depth interviewing) across a wide range of sectors, supporting organisations to make insight more accessible, engaging, and actionable across the business. Diane has also contributed to capability-building and knowledge-sharing through conference speaking and industry events, alongside voluntary and pro bono work including creating association content, donating a significant archive of social videos for posterity, and supporting charities through free video research and production.