The Market Research Quality Standards Advisory Board (MRQSAB) is an all-industry body which brings together a number of trade and professional bodies, under the umbrella of MRS.

The Advisory Board replaces the Market Research Quality Standards Association – MRQSA – which closed as a separate association at the end of March 2012. The changeover from MRQSA to MRQSAB has not led to any changes in the Board membership. MRQSAB continues to be a cross-sector body that reflects the views of the entire industry.

Board Members

Catherine Bolton
Alison Gallagher
Debrah Harding (Chair)
Piera Johnson
Jackie Megahey
Penny Steele
Ben Wener

MRQSAB's role is to develop and maintain minimum standards for market, social and opinion research, data collection and data processing. The current standards are BS ISO 20252:2019 Market, Opinion and Social Research including insights and data analytics – Vocabulary and Service Requirements and ISO 19731: 2017 Digital Analytics and Web Analyses For Purposes of Market, Opinion and Social Research –Vocabulary and Service Requirements. 

In 2015 it was agreed within the ISO Technical Committee that a wide-scale update of the ISO 20252 standard was required to address the following:

  • Integrate the mandatory requirements from ISO 26362: 2009, Access Panels in Market, Opinion and Social Research – Vocabulary and Service Requirements and the new mandatory requirements from ISO 19731: 2017, Digital Analytics and Web Analyses for Purposes of Market, Opinion and Social research – Vocabulary and Service Requirements
  • Restructure the core requirements of the standard and differentiate the core requirements from the methodology specific requirements
  • Remove duplication where it exists
  • Create Annexes for specific methodologies
  • Add requirements for new and emerging issues such as data analytics, automation and so on
  • Clarify that organisations’ undertake certification to relevant Annexes which are appropriate to business activities

The above updates have now been completed and the new standard has been issued. A presentation deck giving more detail about the changes is available here.

MRQSAB can be contacted via MRS: Debrah.harding@mrs.org.uk.

Any queries about BS ISO 20252, BS ISO 26362 and ISO 19731:2017 standards should be sent to Codeline codeline@mrs.org.uk.

ISO standards are published in the UK by BSI (the UK’s National Standards Body).

Ordering copies

MRS has arranged for members to receive a 25% discount on copies of BS ISO 20252 or BS ISO 26362. To order please contact publications@mrs.org.uk or tel: 020 7566 1853.  

Here is a list of organisations certified to ISO 20252 as at April 2018.

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