MRS Unlimited Steering Group

Christine is a disability and age-inclusive inclusive researcher, designer, and innovator. She founded and leads Open Inclusion, based in the UK and operating globally. Open is a global leader in market, social, design and innovation research that includes disabled and older participants. We help our clients better understand the impacts of functional human diversity to inform better decisions and empower better solutions. We work with governments, academia, large commercial organisations, NGOs, accelerators and entrepreneurial start-ups to help them understand their target markets / audiences more broadly and completely to identify, design and deliver more valuable outcomes.

My passion for inclusive research started when I looked for support in my relationship with my brother who is autistic. Collaboarting my neurodiverse intitiative The Bridge Between on an inhouse project with d.fferentology ‘finding brands through a different lens’ explored how neurodiverse audiences interact with brands and gives insight into how brands can resonate with this at times overlooked consumer group. I am co-chair for MRS Unlimited and help share and direct knowledge for inclusive neurodiverse and disabled research. Bringing my initiative and life experience into the research world has been eye opening in understanding how necessary it is to include neurodiversity in all forms of society and research.

The first part of my career was spent focusing on disability sport development in London, advising various National Governing Bodies of sport, local authorities, delivery partners, and charities to enhance the inclusiveness of their projects to disabled people. Also, I project-managed high-profile projects such as 'Inclusive United' on behalf of The FA and Sport England, and a Sport England-funded 'Motivate East' project on behalf of the London Legacy Development Corporation to increase disabled people's activity levels.

Around four years' ago, I decided to switch my career to focus on what I have always wanted to do - applied / strategic research. I now work for London Sport as their Senior Insight Officer bringing together valuable strategic insights to make a tangible difference to organisations and individuals living in London, and conduct key research projects that aim to change the London population's physical activity behaviours.

Kathryn is the Founding Director of True Insights. Kathryn has made a significant and award-winning contribution to research across multiple sectors for over 20 years. She is best known for her work helping charities and other organisations including broadcasters reach, connect, engage, and create a sense of belonging for Seldom Heard Audiences.


Kathryn has published on the representation and portrayal of marginalised groups including those with disabilities on TV. She has presented a disruptive innovation (creative thinking) seminar at an Institute of Fundraising Conference and a published paper related to charities at an MRS Annual Conference.

Kathryn has an early-stage certification in counselling and is recognised for her ability to design and execute research with Seldom-Heard Audiences. Kathryn is a Certified Member of the Market Research Society and an MRS Mentor.

I am an intersectional UX researcher with over 7 years’ experience working in product and service design teams across commercial, healthcare and public sector. I am motivated by being the change I want to see in the world, striving to co-create accessible, inclusive, responsible outcomes and cultures where underrepresented communities can thrive.

Juliet is passionate about ensuring that market research becomes more inclusive to everyone. Having worked in the industry for 10 years whilst living with a chronic and invisible condition, she has developed an understanding of the importance of safe and supportive spaces. However, she is excited to learn more and uncover what is needed to ensure meaningful change is actioned. As an enthusiastic storyteller she hopes she can add value to the Unlimited team by bringing to life the array of broad experiences which will help move the industry forward.