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Training

Business

Advanced Client Relationship Management

Advanced Client Relationship Management

Commercial awareness and skills to retain and manage clients

In a nutshell

Date

This event has taken place.

Objective

This course enables you to:

  • develop the commercial awareness, activities and skills to retain and manage your business relationships with existing clients more effectively.
Learning outcomes

By the end of the course, delegates should have a practical understanding of how to:

  • use a relationship management approach to build more business from clients
  • maximise the effectiveness of contact initiatives, telephone calls and meetings
  • capitalise on business opportunities with clients and contacts
  • secure an ongoing pipeline of business with existing, occasional and lapsed clients.
Who will benefit?

This course will benefit senior supply-side researchers, managers and directors whose role is to develop and/or retain existing clients.

Time
09:00 - 16:00

Trainer
  • Barbara Wilmot
    Barbara Wilmot

    Barbara is a commercial facilitator with 20 years’ business and research experience. She worked for the TNS Group for over 10 years, focusing on the development of revenue and commercial opportunities, before establishing her own consultancy.



CPD 6

“Lots of practical advice and very motivating.”

Rebecca Allen, Marketing Sciences Ltd
13 May 2016

“A great look at how to advance your knowledge of client realtionships.”

Gareth Williams, ResearchBods
13 May 2016

“Barbara was excellent, her experience was highly relevant and she articulately talked in thorough new but simple strategies to build client relationships.”

Claire Purchase, FreshMinds Ltd
22 April 2010

Where is the event taking place?

MRS

The Old Trading House, 15 Northburgh Street
London
EC1V 0JR

With thanks to:

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Please click on the photographs to view each speaker's biography.

Booking

  • If you are not a Company Partner and want to book for yourself and request an invoice, or pay for yourself online, click
  • If you wish to book for someone else please use this form
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*By proceeding with a booking you are agreeing with our terms and conditions.

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CPD 6

“Lots of practical advice and very motivating.”

Rebecca Allen, Marketing Sciences Ltd
13 May 2016

“A great look at how to advance your knowledge of client realtionships.”

Gareth Williams, ResearchBods
13 May 2016

“Barbara was excellent, her experience was highly relevant and she articulately talked in thorough new but simple strategies to build client relationships.”

Claire Purchase, FreshMinds Ltd
22 April 2010

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