Operations pathway
ShareA career in operations within the research industry offers a stimulating and diverse pathway in a profession that makes a difference. Operations professionals manage project logistics, as well as expertise in project management, data analysis, and problem-solving. This role is highly adaptable, with opportunities to work across multiple sectors like healthcare, retail, and tech, providing broad industry exposure.
The Operations Career Pathway
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+ C-suite l Business strategy and leadership, MBA, Fellowship+ Management l Financial planning, team leading, influencing + presentation skills, project + client management, Certified Member+ Specialist skills l Project management, operational (tabulation, field, CATI, software), participant recruitment, translation, panel management
+ Core skills l Storytelling, behavioural science, AI, comms skills, client engagement, data analysis, desk research, CX/UX, Membership
+ Personal qualities l Strong organisational skills, process design skills, likes new technology and innovation+ First steps l The Certificate in Market Research, Advanced Certificate in Market Research+ Entry points l Work placement or technical training/qualification |
How to get upskilled for a career in Operations
The demand for operations in research continues to be strong, as businesses rely on the best frameworks and software to conduct research effectively. Operations teams deliver automation tools and analytics software, as well as recruit participants, provide translation services, viewing facilities, data analysis and online platforms.
Operations professionals play a crucial role in delivering accurate data that supports research teams deliver the insights. The fast-paced, collaborative environment keeps the work dynamic, with opportunities to build strong networks across departments and clients. With operations specialists managing projects, coordinating teams and ensuring efficient processes the core skills include:
- Project Management: Handling the logistics, timelines, and resource allocation for research projects.
- Data Analysis: Ensuring that data is collected and processed accurately, which improves analytical thinking and attention to detail.
- Problem-Solving: Operations professionals often troubleshoot issues related to survey designs, respondent recruitment, and data quality, sharpening critical thinking skills.
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Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk
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©2025 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911 Email: info@mrs.org.uk